Boost Mobile

[HipKat]

And congrats on surviving DiSH this damn long. I was exactly the same, full service, zero dissatisfaction, but DiSH was fighting against us the whole way in doing that! You should and would have gotten much more ahead had there been any modicum of real respect for local full servicers. As it was, they handed the juiciest rewards to people who simply sold the hardware (sans any servicing) and logged activations. Then they piled on continual take-aways through "rules" and chargebacks. All the while of course using their size (which WE had afforded them!) and control to directly compete against us by direct marketing, first in selling hardware with free "self-install kits" and eventually to fleet servicing.

So, really, the way DiSH has treated the local dealers who were already there when the service launched and who were and are the best route to satisfaction, what respect do they really have for their customers? To take that same-day, locally-sourced, locally-accountable service away? To indeed deprive communities of strong, locally-focused businesses? For nothing but the oldest reason.

The guy who started Galaxy 1, who was subbing for Dish when they were working out of an office in Chicago, would disagree with this.

 

[telstar_1]

But what was he doing other than serving as a cog in their local-dealer-elimination program? These were the "fulfillment" guys who went around installing what DiSH, in sidestepping local dealers, direct marketed to the public. I'm sure they made out ok in helping to facilitate their suppression of dealers. And then what happened to Galaxy 1? DiSH eventually pulled their rug as well.

 

[Derek K]

But what was he doing other than serving as a cog in their local-dealer-elimination program? These were the "fulfillment" guys who went around installing what DiSH, in sidestepping local dealers, direct marketed to the public. I'm sure they made out ok in helping to facilitate their suppression of dealers. And then what happened to Galaxy 1? DiSH eventually pulled their rug as well.

I think Dish eventually pulls the rug out from everyone at one point of another.

However it was the Trump administration who appointed Brendon Car to the FCC, who finally gave Charlie a taste of his own medicine and pulled the rug out from under him so to speak which forced him to sell off all his spectrum.

Remember Charlie never wanted Boost. He was forced into buying the business so Sprint and T-Mobile could merge. I believe the way the deal was structured Sprint had to sell something off in order to merge with T-Mobile and basically Sprint decided to sell their least valuable asset to Charlie. The only reason why Charlie was forced into buying Boost, was because it was contingent on the FCC granting yet another extension to build his never completed 5G network.

If Charlie had done what he said he was going to do, instead of lying to everyone, like he usually does, he would have not had to buy Boost since he would have been his own facilities based cell provider and wouldn't need to appease the FCC.

I think its great that Boost is offering the white glove treatment, having their techs to roam the country side, hand delivering new phones and helping people set them up. Just thinking about that brings up 3 things. For the average person on this forum, if I am buying a new phone, just send it to me in the mail. I don't need anyone and I don't want anyone going into my phone possibly looking at all my cat photos and private conversations with my cat. Also I am not waiting from 8-12 or 12-5 for a Dish tech who may or may not show up.

The people requesting this white glove service, probably have no business owning a smart phone. Is Dish going to send out one of their technicians when one of these customers can't figure out how to download an app, or send a picture of their cat to their friend? The only reason why Dish is sending techs out at all is because there are no Boost mobile stores in these rural areas, and quiet frankly it would be an embarrassment if one of their older customers had to take a ride out to the hood and ask Habibi how to use their phone while they stand behind a thick piece of glass.

Again I am not being racist, but every Boost mobile store I have ever visited is either Arab, Chaldean or Indian owned

 

[rvvaquero]

I feel you Claude.

 

[HipKat]

But what was he doing other than serving as a cog in their local-dealer-elimination program? These were the "fulfillment" guys who went around installing what DiSH, in sidestepping local dealers, direct marketed to the public. I'm sure they made out ok in helping to facilitate their suppression of dealers. And then what happened to Galaxy 1? DiSH eventually pulled their rug as well.

Umm, excuse me?? How did Galaxy 1 get their "rug pulled" if they're still one of the largest, oldest, and highest rated providers??
The founder of G1 played the game the right way and was in the right place at the right time. While you were complaining about the game, he was playing it to his favor.

 

[HipKat]

I don't need anyone and I don't want anyone going into my phone possibly looking at all my cat photos and private conversations with my cat.

Doesn't happen, For soemone who acts like he has a clue, you'd think you'd know how cloud backups and restores work

Also I am not waiting from 8-12 or 12-5 for a Dish tech who may or may not show up.

Also doesn't happen. This isn't 1998

The people requesting this white glove service, probably have no business owning a smart phone. Is Dish going to send out one of their technicians when one of these customers can't figure out how to download an app, or send a picture of their cat to their friend? The only reason why Dish is sending techs out at all is because there are no Boost mobile stores in these rural areas, and quiet frankly it would be an embarrassment if one of their older customers had to take a ride out to the hood and ask Habibi how to use their phone while they stand behind a thick piece of glass.

It's obvious that you are completely ignorant and naive to all of this and just making it up as you go along. Not to mention incredibly rude about your incorrect assumptions of older people.

Again I am not being racist, but every Boost mobile store I have ever visited is either Arab, Chaldean or Indian owned

Please, enlighten us on how many Boost stores you've visited. As I posted above, I've been to a few dozen across all of central IL. haven't seen a single Arab or Indian owner and not all are "in the hood". Actually, as most of IL is smaller towns that don't have "hoods" but still have Boost Stores, your comment is laughable. And racist.

 

[Rolling Joe]

It'd exhaust me into my grave.

Me too. And that makes me want to thank dweber even more.

 

[telstar_1]

I think Dish eventually pulls the rug out from everyone at one point of another.

However it was the Trump administration who appointed Brendon Car to the FCC, who finally gave Charlie a taste of his own medicine and pulled the rug out from under him so to speak which forced him to sell off all his spectrum.

Remember Charlie never wanted Boost. He was forced into buying the business so Sprint and T-Mobile could merge. I believe the way the deal was structured Sprint had to sell something off in order to merge with T-Mobile and basically Sprint decided to sell their least valuable asset to Charlie. The only reason why Charlie was forced into buying Boost, was because it was contingent on the FCC granting yet another extension to build his never completed 5G network.

If Charlie had done what he said he was going to do, instead of lying to everyone, like he usually does, he would have not had to buy Boost since he would have been his own facilities based cell provider and wouldn't need to appease the FCC.

I think its great that Boost is offering the white glove treatment, having their techs to roam the country side, hand delivering new phones and helping people set them up. Just thinking about that brings up 3 things. For the average person on this forum, if I am buying a new phone, just send it to me in the mail. I don't need anyone and I don't want anyone going into my phone possibly looking at all my cat photos and private conversations with my cat. Also I am not waiting from 8-12 or 12-5 for a Dish tech who may or may not show up.

The people requesting this white glove service, probably have no business owning a smart phone. Is Dish going to send out one of their technicians when one of these customers can't figure out how to download an app, or send a picture of their cat to their friend? The only reason why Dish is sending techs out at all is because there are no Boost mobile stores in these rural areas, and quiet frankly it would be an embarrassment if one of their older customers had to take a ride out to the hood and ask Habibi how to use their phone while they stand behind a thick piece of glass.

Again I am not being racist, but every Boost mobile store I have ever visited is either Arab, Chaldean or Indian owned

My understanding is that they're not merely "offering" in-home mobile phone inception but rather making it their default path. Thick with irony, ain't it? This same outfit that used to throw "self-installation kits" at new customers to help them get their satellite going is now doing in-home mobile phone.

 

[HipKat]

My understanding is that they're not merely "offering" in-home mobile phone inception but rather making it their default path. Thick with irony, ain't it? This same outfit that used to throw "self-installation kits" at new customers to help them get their satellite going is now doing in-home mobile phone.

It's.Not.1998

Radio Shack sold self-installation kits, FCOL.
You are making untrue assumptions to stroke the I-Hate-Dish chip on your shoulder

 

[Yespage]

A bit of noise in here. I've had "Boost" for years now. Should I switch now before it "is too late" or is this thing going to go a while as is?

 

[EarDemon]

True, and a lot of people still think like this and even lump T-Mobile into that category as well. It's such outdated thinking, it hearkens back to the days when the only way to buy a phone (Nokia candy bar or flip phone!) was through a carrier.

Then it's Dish's job to correct that outdated way of thinking. The onus is 100% on them. In recent years, T-Mobile has marketed themselves as the 5G leader, marketed themselves as the 'uncarrier' by instituting more consumer friendly policies, although that has been slowly eroding. John Legere was the face of T-Mobile, he turned that company around, and appeared in commercials and advertising and made a connection with customers. Dish didn't not even come close to making the same connection with Boost.

Dish has marketed that service poorly. The only Boost marketing I remember is from their early days when they were a Nextel MVNO and their tagline was 'Boost - Where you at?' with cRap music playing in the background. My response to the 'where you at?' question is 'probably handcuffed in the back of a police car'. If I didn't follow this stuff as closely as I do, I would have no idea Boost even still exists as a brand.

This reminds me of a statement I read about computer companies back in the 1970s. It went something like: When people go to a mainframe company, they expect beautiful buildings, great lawns, no expenses spared on the decor or clothing, the mainframe company being made of money is comforting - it means they will always be there to take care of you.

When people visit a microprocessor company, they expect a cheap building in the middle of nowhere with old furniture and guys in cheap suits or jeans - which is comforting because they want to buy their microprocessors at rock-bottom prices.

And mini-computer companies are in the middle with nice but economical/sensible furniture.

I guess I buy my phones like microprocessors, and that building looks fine to me. I bought my dish system in 2000 from a company that operated out of the back of a building like that. No windows to even worry about back there.

When I was a kid dad was always taking me to places like that to save $50 so it seems perfectly normal to me.

It's partly to do with the physical condition of the store, it's a dump! But mostly the neighborhood its in, as well as the majority of other Boost stores in WNY. I don't care how much money I save, I'm not going to an area where there's a higher then average chance of getting stabbed, shot or mugged.

 

[EarDemon]

A bit of noise in here. I've had "Boost" for years now. Should I switch now before it "is too late" or is this thing going to go a while as is?

Too late for what?

Do you have a Rainbow SIM card? If you don't and you are happy with your current service there is no reason to switch. If you connecting to AT&T you may notice better coverage and faster speeds when 600 MHz and DoD come online in the next year or two.

 

[Derek K]

Doesn't happen, For soemone who acts like he has a clue, you'd think you'd know how cloud backups and restores work


Also doesn't happen. This isn't 1998


It's obvious that you are completely ignorant and naive to all of this and just making it up as you go along. Not to mention incredibly rude about your incorrect assumptions of older people.

Please, enlighten us on how many Boost stores you've visited. As I posted above, I've been to a few dozen across all of central IL. haven't seen a single Arab or Indian owner and not all are "in the hood". Actually, as most of IL is smaller towns that don't have "hoods" but still have Boost Stores, your comment is laughable. And racist.

I am well aware of how cloud backup and restores work. If cloud backups and restores where so easy, why does Dish have you driving all around the country side hand delivering and setting up iPhones.

Its 2025, unless Star Trek transporter technology has been invented, the windows for most technicians are 8-12 and 12-5. Yes technicians still miss appointments in 2025 and are late. Doesn't matter if your getting cable or satellite installed, Dish technicians are not any better than anyone else.

If I was so Naive to all this, then tell me again why Dish has you roaming the country side hand delivering iPhones, instead of installing satellite dishes? It shouldn't be necessary when its cheaper to overnight phones Via Fedex than pay a Dish technician to drop them off. Lets face it, Dish networks #1 demographic is older customers. Tell me how many customers under the age of 50 that you have hand delivered an iPhone to that also had you assist them setting up their new phone.

I have been to a handful of Boost stores in the DC area over the last 15 years. All foreign owned! I bought s few burner phones from there, but mostly accessories such as a charging cable or power bank. I would never buy a phone from there, even before Dish acquired them.

If there was a Boost store in every small town in America, you wouldn't be driving around delivering phones, and as Dish would have the customers picking up their phone from a store. Even if in store pickup was an option, we all know how much of an embarrassment these stores where in the past and still are today.

I wouldn't send my own mother into one of these places even if there was a store that was not located in the Hood where I am at.

 

[HipKat]

It's partly to do with the physical condition of the store, it's a dump! But mostly the neighborhood its in, as well as the majority of other Boost stores in WNY. I don't care how much money I save, I'm not going to an area where there's a higher then average chance of getting stabbed, shot or mugged.

smh.... Do you go to Boost stores late at night?

 

[HipKat]

I am well aware of how cloud backup and restores work. If cloud backups and restores where so easy, why does Dish have you driving all around the country side hand delivering and setting up iPhones.

Customer Service, next?

Its 2025, unless Star Trek transporter technology has been invented, the windows for most technicians are 8-12 and 12-5. Yes technicians still miss appointments in 2025 and are late. Doesn't matter if your getting cable or satellite installed, Dish technicians are not any better than anyone else.

Yes, technicians still run late. You'd be amazed at how things don't just fall right into place, houses aren't pre-wired, etc. I've never had a tech "miss" an appointment, but I've had plenty of customers not be home when they had an appointment.

If I was so Naive to all this, then tell me again why Dish has you roaming the country side hand delivering iPhones, instead of installing satellite dishes? It shouldn't be necessary when its cheaper to overnight phones Via Fedex than pay a Dish technician to drop them off. Lets face it, Dish networks #1 demographic is older customers. Tell me how many customers under the age of 50 that you have hand delivered an iPhone to that also had you assist them setting up their new phone.

This is a stupid question. You think we stopped putting up dishes for phones?? Again, it's customer service. "We make it easy by coming to you".
You think because YOU know how to activate a new device or transfer your stuff to a new device, everyone does?? Half of you people out there don't know how to get out of a menu or many of the things a remote control does.
As for under 50, more than you'd think, but at the same time, who is Dich, DTV, and many cable TV companies' primary demographic?? It sure as hell isn't people under 50. Again, you THINK you know what you're talking about.

I have been to a handful of Boost stores in the DC area over the last 15 years. All foreign owned! I bought s few burner phones from there, but mostly accessories such as a charging cable or power bank. I would never buy a phone from there, even before Dish acquired them.

DC area. 'nuff said

If there was a Boost store in every small town in America, you wouldn't be driving around delivering phones, and as Dish would have the customers picking up their phone from a store. Even if in store pickup was an option, we all know how much of an embarrassment these stores where in the past and still are today.

For the THIRD time - customer service. You don't have a clue

 

[EarDemon]

smh.... Do you go to Boost stores late at night?

Oh that's right, crime only happens after dark. If I'm about to be mugged, I'll just ask the nice fella if we can reschedule and I'll be back when the sun goes down.

 

[HipKat]

Oh that's right, crime only happens after dark. If I'm about to be mugged, I'll just ask the nice fella if we can reschedule and I'll be back when the sun goes down.

Well, being from Buffalo, I can tell you that people actually shop in the inner city neighborhoods without getting mug. Broadway market, Westside, a lot of stores on the east side, South Buffalo, happens every day. But you're from East Amherst, and like you said where the snobby people live.

 

[EarDemon]

Lol what???

I live on the Erie/Wyoming/Genesee County border, 10 minutes from Darien Lake, I'm no where near East Amherst. I do most of my shopping in Warsaw and Batavia. The only time I'm in East Amherst is go to Lockport and I take Transit.

I've was a delivery driver on the east side, on Niagara St, Ferry, Utica, S. Buffalo and all though out the city for a number of years. It's a dump. I've seen my share of things during the day.

 

[Strega]

I have heard about people becoming more fearful of crime as they get older, but it hasn't hit me (yet??). I look at graphs that show much higher crime rates in my young years and remind myself that I was very infrequently murdered while shopping even back then and go on with my day. I enjoy getting in a car and going places, but it sounds like they'll come to you too, so options abound.

 

[navychop]

Soooo- You're a Zombie?