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[HipKat]

And congrats on surviving DiSH this damn long. I was exactly the same, full service, zero dissatisfaction, but DiSH was fighting against us the whole way in doing that! You should and would have gotten much more ahead had there been any modicum of real respect for local full servicers. As it was, they handed the juiciest rewards to people who simply sold the hardware (sans any servicing) and logged activations. Then they piled on continual take-aways through "rules" and chargebacks. All the while of course using their size (which WE had afforded them!) and control to directly compete against us by direct marketing, first in selling hardware with free "self-install kits" and eventually to fleet servicing.

So, really, the way DiSH has treated the local dealers who were already there when the service launched and who were and are the best route to satisfaction, what respect do they really have for their customers? To take that same-day, locally-sourced, locally-accountable service away? To indeed deprive communities of strong, locally-focused businesses? For nothing but the oldest reason.

The guy who started Galaxy 1, who was subbing for Dish when they were working out of an office in Chicago, would disagree with this.

 

[telstar_1]

But what was he doing other than serving as a cog in their local-dealer-elimination program? These were the "fulfillment" guys who went around installing what DiSH, in sidestepping local dealers, direct marketed to the public. I'm sure they made out ok in helping to facilitate their suppression of dealers. And then what happened to Galaxy 1? DiSH eventually pulled their rug as well.