While I am happy to see the little guy win, I also believe that there is more to this story then whats written here.
If I had to guess I would say that this customer did not honor his commitment and tried getting out of his contract early, when he did this Dish tried charging him an early termination fee to which he refused to pay and thus the sent him to collections. I suspect the refunds he is talking about where rebates Dish Sent him becuase of a sign up promotion.
This guy won because some local guy from Dish showed up at court with no idea of what was going on, but I suspect if he would have been properly updated on what was up the customer would have probably lost this case for not honoring his commitment.
I call this one legal roulette in which the player won.