Recent content by allofthepeople

Whats that suppose to mean? I still should have received it but since they are not holding to their commitment they are releasing me from mine... I guess it is good enough for me.

Some people...

HUGE UPDATE: I just received a phone call from someone with DISH stating they could not get in touch with any of the employees that promised me the free exchange (they all are mysteriously gone from the company) but that there was enough cause to release me from my contract without any penalty...

Its not for nothing they get the 722 exchanged back in! Its not that I think I deserve it for free why others have to pay it is that I was told that more than once, its the principal of the matter.

But like I said it was not just a CSR it was two different supervisors with-in the loyalty department and this was just the first time I was told this. Now I've been told every excuse from they should have not told you that because they were not even sure the upgrade price yet to no one in the...

No I do not have a copy of the contract and was not even sure exactly what was added to it because my understanding with issues like this has been as long at it is correctly noted in my account it would be honored. I did not just speak to regular customer service, I had spoken to a higher...

it wasn't just verbal with multiple reps and supervisors and noted in the account

just tried to resolve the matter again by calling into customer service after reading similar situations finally being resolved and i was refused to be transfered to anyone else and the supervisor would not even speak to me and I was instructed to mail a letter to the Dispute Department's P.O...

I did insist everything was noted on their end and noted it on my end as well but it still doesnt matter to them. I understand the reseller didnt know what they were talking about now but to be promised by corporate three different times and confirmed every month since and still not receive it...

yeah I tried that email and even executive customer service, thanks for the help. I mean am I really wrong for being so angry?

During the summer of 2009 I decided to change from cable because of the very poor customer service and started researching changing to satellite. I was leaning toward another company when I received a sales solicitation call from Dish Network. I'm not sure wether it was corporate or the local...