Recent content by Aria1844

DirecTV - Zero Customer Service - I Prevailed Since August of this year (2010), I have mentioned of the lack of customer service by DTV. In this regard my thoughts have not changed! What I found even more ridiculous than their Customer Service, managers and even their executive secretaries...

Fl_Gulfer, that's all I initially wanted, but it wasn't going to happen and didn't! But thank you for the suggestion. I will look into it. BTW how did you contact them, in person, in writing or by phone, and how long did it take from that time to have the issue resolved. Lastly what was your...

The problem is not the installer(s). It may be the case that you have an inexperienced guy, but in my case all the guy had to do is connect the receivers and he was done! The issue here, is the terms and conditions are not customer friendly at all. I have now found lots of similar cases with...

Actually, I didn't miss the promotional date, it was still running; its they didn't look on me as a new customer since I was already installed! Go figure! Thanks again for the kind sentiments. I did receive a letter just this past Friday from the HQ and they have stated that this invoice has...

Thank you Falkor:) I admit willingly that I made some bad assumptions, alot was going on, but that's really not the point. One issue is that DTV considers you no longer a new customer once you have been installed, the other is that there is no set period of 2wks or 30 day policy and lastly I...

Just to give folks here an update on this thread. I have been asked to pay $498; I have sent a certified letter to DirecTV's HQ providing them full details and the fact that the invoice should be nullified. This was almost one month ago and I have received no mail in return, neither in...

Sorry for the folks who missed the boat on my initial comment, I'll try and slow it down for you though I thought I was pretty clear. The assumption of whether I thought I was getting HD or not is NOT the issue. Yes, you can blame the customer and say you didn't due your due diligence. Great...

Consider this scenario and judge for yourself (apologies for the length): Background You've just bought a home, work is being done to your home and so you can't move in yet; but you've gone ahead and scheduled phone, internet and tv services accrodingly. You signed up with Verizon and got...