Consider this scenario and judge for yourself (apologies for the length):
Background
You've just bought a home, work is being done to your home and so you can't move in yet; but you've gone ahead and scheduled phone, internet and tv services accrodingly.
You signed up with Verizon and got their package that included DirecTV and in the list of their channels for this package they list both HD and non-HD channels. No mention of "Standard Receiver" or "HD Receiver", so an assumption is made that its HD that will be installed.
Event
The day of the install, you bring in your regular tv, (remember you haven't moved in yet, no furniture nothing) so that they can install.
A few days before your move in day, bad weather, wind/rain etc; so when you finally got moved in (2 weeks into having DirecTV), you have no signal and you realize you don't have HD!
You call service and they make an appointment to come out and you ask how can I get HD; they reply simply pay $10/month and the technician will bring the HD reciever with them. You agree, in the meantime you call "Customer Service", realizing that DirecTV is offering "HD For Life" for new customers; you assume that having only been a customer for 2 weeks you're still new! Right!?? WRONG!
I've talked to customer service, that person manager, and explained the above, that actually I've only had service for one day, I've been installed for 2 weeks, and even so I should still be considered a "NEW" customer and should have the opportunity to take advantage of the offer just the same. The answer a flat out "NO"!! You've been installed and are no longer a "NEW" customer.
Ok, how about you terminate my services and begin again! You will be CHARGED a penalty of up to $480 for early cancellation!!! HELLO!!! WHAT! No 30 DAY Cancellation without charge!!!
Whatever happened to "Customer Service", don't you want to keep your customer, is there actually nothing DirecTV could have done!?? Answer was a flat out "NO".
Do you really want to loose a customer for $240 (over a 2 year period)?
The answer was an astonishing "Sorry,that's our policy, I dont have the power to make such decisions!!!" REALLY! That's customer service now days. Sorry!
I've since cancelled my subscribtion to DirecTV and find them to SUCK on Customer Service and their policy on such issue is MESSED UP (can't say how I really feel)!
I have since gone to Comcast, and have no intention of paying for the ridiculous cancellation charges should they arrive. Comcast gave me a PHENOMINAL deal with them with NO CONTRACT!!! Phone, Internet and OH YES, HD DVR, ON DEMAND and still come out with the SAME EXACT PRICING as DirecTV just without the hassels and penny pinching!
Conclusion
Buyer beware, be very aware! You're considered a new customer by most any company, agency, and or firm if you're within a reasonable amount of time. Two weeks is ceratainly reasonable.
They MUST have a window of opportunity where customers can change their mind without being penalized; Verizon (30 Days), Comcast (30 Days), DirecTV (0 days)... Hmmm!
Therefore in my humble opinion, DirecTV SUCKS BIG TIME! Apparently they have enough customers and don't need YOU!
Background
You've just bought a home, work is being done to your home and so you can't move in yet; but you've gone ahead and scheduled phone, internet and tv services accrodingly.
You signed up with Verizon and got their package that included DirecTV and in the list of their channels for this package they list both HD and non-HD channels. No mention of "Standard Receiver" or "HD Receiver", so an assumption is made that its HD that will be installed.
Event
The day of the install, you bring in your regular tv, (remember you haven't moved in yet, no furniture nothing) so that they can install.
A few days before your move in day, bad weather, wind/rain etc; so when you finally got moved in (2 weeks into having DirecTV), you have no signal and you realize you don't have HD!
You call service and they make an appointment to come out and you ask how can I get HD; they reply simply pay $10/month and the technician will bring the HD reciever with them. You agree, in the meantime you call "Customer Service", realizing that DirecTV is offering "HD For Life" for new customers; you assume that having only been a customer for 2 weeks you're still new! Right!?? WRONG!
I've talked to customer service, that person manager, and explained the above, that actually I've only had service for one day, I've been installed for 2 weeks, and even so I should still be considered a "NEW" customer and should have the opportunity to take advantage of the offer just the same. The answer a flat out "NO"!! You've been installed and are no longer a "NEW" customer.
Ok, how about you terminate my services and begin again! You will be CHARGED a penalty of up to $480 for early cancellation!!! HELLO!!! WHAT! No 30 DAY Cancellation without charge!!!
Whatever happened to "Customer Service", don't you want to keep your customer, is there actually nothing DirecTV could have done!?? Answer was a flat out "NO".
Do you really want to loose a customer for $240 (over a 2 year period)?
The answer was an astonishing "Sorry,that's our policy, I dont have the power to make such decisions!!!" REALLY! That's customer service now days. Sorry!
I've since cancelled my subscribtion to DirecTV and find them to SUCK on Customer Service and their policy on such issue is MESSED UP (can't say how I really feel)!
I have since gone to Comcast, and have no intention of paying for the ridiculous cancellation charges should they arrive. Comcast gave me a PHENOMINAL deal with them with NO CONTRACT!!! Phone, Internet and OH YES, HD DVR, ON DEMAND and still come out with the SAME EXACT PRICING as DirecTV just without the hassels and penny pinching!
Conclusion
Buyer beware, be very aware! You're considered a new customer by most any company, agency, and or firm if you're within a reasonable amount of time. Two weeks is ceratainly reasonable.
They MUST have a window of opportunity where customers can change their mind without being penalized; Verizon (30 Days), Comcast (30 Days), DirecTV (0 days)... Hmmm!
Therefore in my humble opinion, DirecTV SUCKS BIG TIME! Apparently they have enough customers and don't need YOU!
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