Recent content by Brandon_m

Who care if the server outputs 4K. I'm happy I have live and VOD 4K content period Sent from my iPhone using SatelliteGuys mobile app

I have had zero big issues with my 4K upgrade. The only hiccup I've encountered is the known audio drop bug with the C61K client. Sent from my iPhone using SatelliteGuys mobile app

So you just hook the coax into the TV set and RVU will work? I'll have to try that. Audio dropout bug on the C61K can get annoying. Sent from my iPhone using SatelliteGuys mobile app

Picture quality, nfl, and price Sent from my iPhone using SatelliteGuys mobile app

I switched from dish a month ago to directv. Honestly I liked the features of the hopper system, but I was just sick of the crappy picture quality. Arguing that PQ isn't worth paying more for doesn't make sense to me, although I'm paying less now than I was with dish. I would happily pay a...

You're setup correctly. The Genie dvr itself doesn't output 4K, it only passes it to the 4K genie mini. Sent from my iPhone using SatelliteGuys mobile app

Correct. This issue is only present on my 4K genie mini. There are a few settings that reset themselves after going into stand by mode or after I turn the box off. Native mode(which I leave off anyway), tv resolutions(I always uncheck 720p and it rechecks itself after a reboot) and the sound...

This setting on my mini genie keeps resetting itself back to "gray" each time I back out of the screen. I changed it to black because on gray it shows a gray screen in th delay between changing channels or opening a menu/guide. As black it's not as distracting, but each time the box is turned...

Okay I understand. It records it and then only records whatever is newer than that first episode. Thanks! Sent from my iPhone using SatelliteGuys mobile app

Yes. Should I just delete them and wait a few days? Sent from my iPhone using SatelliteGuys mobile app

So after my install yesterday it was time to setup my timers to record my shows. I just used smart search to find each show, selected record series, selected "first run" etc. The issue is the dvr is recording every episode of the show across all of the channels of HBO, SHOWTIME etc. if they are...

Install update: Technician showed up on time. I had already removed the dish network dish and wiring and boxes. He installed his pole and the directv dish. Installed my HR54, 4K mini geni, and regular mini geni. Everything updated without issue. He was a true professional and I couldn't be...

Yeah I understand. I told them I wasn't mad or anything, just frustrated and wanted to get this straightened out while I had the chance. I'm actually pretty happy now. Got the receivers straightened out, I have the ultimate plan with 24 month price lock and the $200 Visa card I'll use to offset...

Whew! Finally got a chat support person to fix the order. I'm now seeing "DirecTV 4K Genie Mini" and also "4K service" under my order. Shouldn't have been this hard to get it fixed but I'm excited for my appointment Tuesday. Sent from my iPhone using SatelliteGuys mobile app

Been on the phone all morning, then went to chat support. Phone support don't understand the issue, and chat support understands but can't fix the issue. Great experience so far, especially when I explicitly specified when I setup my order that I had a 4K tv. Sent from my iPhone using...