Recent content by cfb

I had two receiver returns in the last few months. On the first (an HR21) they said they'd send a recovery kit but all I got was an envelope asking for the access cards. When I called, they said to toss the 21 and send back the cards. On the second return (HR24 being replaced by genie) they...

I wasn't a 'come back' but I had canceled and a few days before disconnection they emailed me: - Free genie - Free nfl sunday ticket - 3 months of hbo/showtime/cinemax/etc - Total bill for genie + HR24 I already had with choice and 2 year commitment $61 first year and 71 second year.

You might feel that way, but I dont agree. I've made extensive use of the BBB and they've always helped me out, and their ratings have always been on target for the businesses I deal with. Here we have an example of a customer who wasnt serviced by the vendor, because they didnt get what they...

If, as I've mentioned before, directv had a 30 day satisfaction guarantee like they used to, this would have been resolved easily because it would have been in directv's best interest to give the customer what he wanted. Directv would have been out ten bucks a month (that they're probably going...

Theres an old joke somewhere about someone who yells "Help! I'm stuck in this hole! Help me out!" and someone comes by and says "I can lower a rope and you can climb out", and the guy in the hole says "Well, I found a shovel and I think I'm going to dig and see if I can get out that way"...

It looks like the problem here is two-fold. The first problem is that he wasnt installed with HD service when he expected to be. If the default from signing up is that you get SD unless you ask for HD and the sales guy never asks if you have an HD tv or want HD, then thats wrong. If the guy...

Hmm, when I tried the tool it didnt mention the 49ers or the Raiders, and although I live a 3 hour drive away from either stadium I'm considered in their local viewing area. Since you get the Philly locals, whatever is shown on those wont appear on the sunday ticket channels. What I do is see...

I've had the PP for a year and had an LNB replaced for free, so I think I'm about even. I dont think the big benefit is in whether anything will break and how much it'd cost you to replace a part on its own. I think the big benefit is that if anything goes wrong, you make a phone call and its...

Thats a huge bummer. When Dish and Directv first started doing this, I had a thought that they should have the installer guys drop by and pick all the boxes up and give you a receipt for them, then they could mail them all back in to the company in one big box. It'd probably save some money...

Plus tivo had it for a long time, and I think the directv engineering folks really wanted to cross off all of those tivo advantages. I think the plan was to make a directv tivo rather moot. Since the product has never materialized and I dont hear much about it, maybe it worked.

Same here. Actually I just wish I knew what this release was supposed to bring to the table. I dont think it shows any obvious features. I dont have it yet, so I cant really say if it runs faster. In general, these releases dump the guide data and the box has to rebuild that over a period of...

I've seen bugs get fixed and then come back again in later CE's and NR's. Looks like they're using chunks of code and switching them back and forth, and somebody isnt making sure the chunk they're switching in didnt have any known bugs.

The package weight from UPS should show the weight of two receivers rather than one.

Your sunday ticket will definitely not expire in 5 months, although the NFL regular season will be over by then!

Your existing external drive may or may not work with the directv box, it can be picky. If you turn off the directv box, unplug your esata and boot it back up, it'll be on the internal drive again and you can watch content. But series links you set up on the external drive cant and wont...