Recent content by Elf

They're replacing the resetting models, warranty-out, with whatever models are available. A warranty-out replacement will send you a refurbished receiver. Normally they TRY to exchange like-for-like, but in this situation, they're NOT sending out replacement GAEB's. This is information that...

I just posted an update to this issue! :)

This also affected some Sony receivers, but I don't know exactly what model numbers. . . . We are now REPLACING THE RECEIVERS that were affected by the update that went though earlier this week. If your receiver is resetting itself every 5-20 minutes, ad infinitum, CALL US...

I'm still incredulous at ed implying that a "replacement card" isn't a brand-new card number. *shakes head* DirecTVTechCSR, I've stopped looking at who transferred a call . . . . because it just pisses me off. ;) I will agree with Newshawk about not "swapping out" the card, but...

A lot of customers are getting Showtime for 3 free months. However, a lot of customers are also getting notified a month into it. *confused* ... just call and ask ... if it's showtime, what we can do is cancel the three-free-months at the time of your call then start it back up again ... so...

We had a billing system outtage today. :( It's not as bad as the whole CAMC issue, but it was frustrating as all get-out. I had this utterly beautiful plan to get a practically free Tivo out to a lady who was just gushing about what a goddess of a phone rep I was ... and then I couldn't...

I'm almost looking forward to going in tomorrow - here's hoping I get the same information that DirecTVTechCSR got. . . . What sucks is that the system outtages have left the CSR's powerless to do anything constructive for folks who have been affected. Neutron, I understand your...

Well, they're launching new satellites this year and in '07 ... and I'm sorry to say the FCC is a governmental agency and does control the networks, so there's not much to be done there. Revamping the FCC sounds like a plan, and an easy one, too! Just look at how quickly the government was...

I should note that my caller didn't have a receiver with the ability to do the interactive thing ... she was just listening to the music on the kids' mix channel and watching six simultaneous broadcasts. :D --Elf

I should add: Tivos do sincerely dislike most wireless phone jacks - only 56K phone jacks are suggested / sanctioned / supported .... and at the price of a 56K wireless phone jack, you might as well have a separate phone line installed. :)

The info that we techCSR's are given is that "VOIP and Tivo will not work together". Basically, VOIP compresses the data stream and Tivo's data is already compressed so further compression causes it to lose packets, ergo, failed daily calls. However, slowing the modem speed on the Tivo will...

We actually had two very harrowing days when we could not connect to our CAMC office (and during most of those two days, our billing system had crashed also). There are still issues, and while we're "officially" up and running, there are still problems with some cards and some accounts . . ...

My husband brought these up when I came home from work ... "Aren't these a complete waste of a perfectly good channel" was the basic message, along with "who likes this anyhow?" I'd just had a caller that day who'd raved at me for about 30 minutes about how fantastic these channels are and...

It looks like what you're asking for is the DNS (NY/LA feeds) on one receiver and your actual locals on the other. And it sounds like you've made it work.... But I'm curious to see what happens when your Tivo needs to dial in. Good luck with that.

I'd like to put in a quick word for the Tech CSR's: If you called DTV and you were told "nobody else has mentioned it", what they usually mean is "I've never heard this before", combined with "there's no customer-affecting-issues post in our system". Since not every tech takes every call, not...