Recent content by freckldgrl

I got my service back around 2000 with TC+ and Sundance came free then for me too. My sister got D* about a year later I think and she didn't have Sundance. I asked around when I first started and everyone told me I shouldn't have it because it was never part of the package. Doesn't change the...

LOL, thanks. I think I've got it so now.

Well that makes things a heckuva lot easier on the agents now. The rules from last year and before were so convoluted that it was ridiculous.

Glad they changed it. So what is it now?

If it's set to IR and you've reset and then still can't get any D* remote in the house to work then it's probably time to call D* to get a tech out. Oh, and in case you haven't done it, make sure there's no smudges on the remote sensor on the receiver then try a remote again. More than likely...

Your Vanna antenna could have at least gave me a vowel in the 2nd word :p

It's been a while since I looked into this but I believe this is how it works... You can only move non leased receivers between service residence & vacation home if setting this up through D*. To do what you want, if you call D* you will have to set up a 2nd account with its own programming and...

Reset the H24 if you haven't already. If that doesn't work, go into remote settings and make sure the model id still says DirecTV. Do you have the receiver set to RF mode? If you do or don't know, use the front panel buttons to go into the remote settings and change to IR. Then check with the...

You're correct, the first 30 days is a no claim period so there's no charge. That also means you aren't covered so there is no fee to disconnect during the first 30 days. When I auto canceled protec plan over the IVR recently it told me there would be a $10 fee also even though I knew there...

Very true about that question, stone. If this was my call and cust refused to troubleshoot then that would be my answer. "All other channels working, refused to troubleshoot further". We can't force them to troubleshoot and because of that it may not go anywhere, but if they get multiple...

Sorry, but there's no way that I know of to do that.

Grr! Glad you stuck to your guns on this.

Does it happen often? If so, to test it I would block the remote sensor on the receiver with electrical tape and see if it still happens (assuming you are set for IR remote and not RF) If it still happens then something is going on with the receiver. If it quits then there is some other device...

x2 means he wants the answer too I think, daryl. But I'm old so I may be wrong ;) Here's a link to basic info for on demand/internet connection from the D* website to get ya'll started. If you need more info hopefully some of the gadget techies will be along soon with more detailed info...

I don't know of an email but we do have an escalation that an agent can submit for you. You're right that the agent may want to verify there aren't other problems so they don't get in trouble for failing to troubleshoot though. It takes a bit to get all the info because the engineering team...