Recent content by guinness

Ok, just spent an hour on the phone with Voom and Motorola Tech's after multiple attempts they found the correct hit to send and I am back in my box with PIN 0000. I think they will be sending this down asap. What a mess. Guinness

They also finnally told me that this has happened to "many" customers and they have no way into the box yet. We have another member Johnpete that sounds like he is having the same problem, trust me guys, I know my pin, this is absolutely a system issue/bug. Also no guide update since this...

Its NOT because I have forgotten it. They tried 20 times last night to reset my PIN as I was very HOT! I reset soft and hard my box 20 times and they kept hitting it with resets-- nothing. After several calls and going up the Voom ladder I spoke to a senior management director who tells me...

Sean they tried that 20 times last night as I was hot! No luck they had me reset 100 times and hit my system 20 times to clear the PIN and it does not work. This is consistent for those of us that have this problem according to Voom.

Thanks Sean, let me know will ya.

Johnpete I am also locked out of my system settings because of box not taking 4 digit PIN. Voom said last night they are working on the problem but do not have a solution yet, it that the story you get from them. Guinness

I recieved the 726 update night before last and now my box will not take my PIN # to get into system settings, called Voom last night and they said they are aware of this issue for some customers and they do not yet have a fix! Anyone else not able to get into settings due to the box not...