Recent content by JasonSu

You are correct, we do not process the sales, but we can go through information and give you a number to a sales line.

It could be the OTA adapter. I have no way of knowing if it would continue on a Hopper because I don’t know the exact issue. The Hopper system is HD only, it has no cable outputs for TV, but the system does have RCA jacks for standard definition televisions. For a two TV set up you would see...

it would still be $10. The only time you would pay full price for a tech visit with the protection is if you wanted to have some custom work done, like moving the receivers or relocating the satellite dish not due to signal loss. Installs for new room with new equipment would fall under the...

Re: 1, can anyone else speak to this? Re: 2, to clarify, the EHD gets attached as an external drive, but you can still view recordings from it via the hopper/joeys. I guess the question that follows, then, is this: does the hopper automatically record to the external drive if it's running out...

When you add the protection plan back onto the account we do ask that it kept active for 6 months. if it removed prior to that there is a $30 change fee. The plan discounts tech visits to $10 from $95 and covers all shipping fees for anything we send out to you. This includes accessory orders...

1. I have read that on Dish if you are watching an in progress recording, then switch to something else, then back to the original program, it won't remember where you left off and you either have to start at the beginning, or fast forward to try to find your place again. Is that still the case...

I am sorry that you had that experience. I would like to think that is not typical support, because it would never be the support that I would give a customer, fF you would like to let me know your questions I will be happy to answer them.

The known issue was showing resolved about 30 minutes ago, so you should have the channel back, please let us know if you continue to have issues. Bobby 9 times out of 10 your would probably be right with the free preview reason for the missing channel ;)

Boomerang is part of the Welcome Pack, and there is a known issue with the channel showing an authorization error that is being worked on at this time.

Sorry for the delay in my response, were you able to get the replacement receiver taken care of or do you need assistance with it still?

There is a known issue in the system for IPVOD movies being deleted after a reset or nightly update. There is a fix scheduled but it has not populated an estimated release date.

Where is the receiver in relation to your TV? Is this a 722k receiver? The reason I ask is those receivers can have IR interference happen from HD televisions. The best way I always found t correct it was to use the UHF side as you were able to do. If you do need another UHF remote we can help...

You are going to need a new sling adapter or an upgrade to a HWS. If you would like to send me a private message with the phone number and 4 digit security code on the account I can assist you with either option.

The Hard drive will hook up to the Hopper without an issue. An installation would be need wiring specs are different for the Hopper system vs the 622. Satellites might change as well depending on if your locals are being migrated to the Eastern Arc verses Western Arc.

You are correct, with 2 sling capable receiver you can sling two at the same time. We can always check upgrade eligibility for you at any time.