Recent content by JD Hogg

The $45 in "credits" include 2 friend referrals. I've referred 6 new accounts/friends to DTV in the 1 year that I've been with them. NEVER doing that again after this experience - regardless of the $10 savings on my bill.

I was trying to get a new Genie box because my current Genie receiver sucks donkey nutters (freezing, slow response, black screens, issues w/ C31 client etc) and DTV didn't want to replace it for me. Fed up, I decided to look elsewhere (ie cable TV) and wanted to give myself a "cushion" just in...

No. I thought about switching to cable TV but it would have been around $30 more p/m than what I'm currently paying DTV (with fewer channels). I scheduled my DTV cancellation about 2 1/2 weeks in advance but DTV decided to pull the plug a week earlier w/o my consent and w/o any notice.

This is my first FULL bill/statement since they prematurely cancelled me and NONE of my credits were applied. They credited the $45 towards missing from this bill towards my next month's bill which will have it's own $45 credit (total credit should be $90 for next billing statement). My...

Fair enough - but what IF the credits are NOT automatically applied on my next statement again. What would be the best approach then?

At the end of September, I had scheduled in advance to cancel my DTV service on 10/16/13. About 1 week prior (on 10/10/13), DTV went ahead and shut off my service. I called them up and asked why my service was disconnected prior to my scheduled date and I was told that it was a glitch in their...

Red Rest Button > on blue "Hello" screen > press "0,2,4,6,8" on the remote control

Sorry, typo. I meant a 2-way splitter. One goes to my HR24 receiver in one bedroom and the other goes to the C31 client.

I checked and it does have "RG6" printed on the cable. It's connected to a 3-way splitter (with a lime green colored label on it).

I do have a white coax cable running to the back of the C31 (how do I tell if it's an RG6)? I manually forced a software update (0744) on the Genie to see if that fixes the issue. Is it also recommended to completely default/restore the Genie and set it up again from scratch - and same for the...

The past few days my C31 client is losing complete signal (black screen) about twice per day. The only thing that brings the picture/connection back is a red-button reset from the HR34 Genie receiver. Doing a red-button reset from the C31 unit does nothing. I have checked/replaced the HDMI...

Once before - about 1 year ago when they replaced a faulty HR24 receiver with a HR21 receiver (garbage compared to HR24). Had to "cancel" service and received a call few days later and only then did they agree to send me out an HR24. Shouldn't have come to that. DTV should replace current...

Will DTV call my bluff? Who knows. From past experience, they will call me and talk me out of cancelling and offer some discount + goodies to stay. Time will tell. I have a couple of weeks to weigh my options - as do they.

^^^ Because I knew I was dealing with a terrible rep and I was caught in the moment and was shocked/disappointed in his handling of this situation. Besides I knew that in a couple of days I would be receiving a phone call from DTV trying to persuade me to "change my mind."

?Was never given an opportunity to ask for anything. Dude just went ahead and scheduled my cancellation date and wished me a nice weekend.