Recent content by MaryB@SlingTV

Howdy, thanks for the information about the missing Season Finales after the latest U3.45 software update on the Hopper 3. I was unable to locate any information about this, but I did submit a report to our engineers for them to look into this for us. If I hear anything, I will be sure and...

Awesome! Thanks for letting me know! You should send me the PM as I need to flip you from the 7 day trail to the 14 day one.

Hi, the 50% off the Roku 3 promotion is available to qualifying existing customers. I however, do not have any information about when or if, the Roku 4 will be offered. Please let me know if you have any other questions or concerns!

Hi, I would like to try and help. Have you tried to uninstall and re-install the App on your Roku? If this does not resolve your issue, please PM me your email address and the last four digits of your credit card for account security, so I can review your account. Thank you!

Please send me a PM with the phone number on your DISH account and the new address so I can verify the correct locals are listed on your account. Thank you!

Hi flody1, can you please let us know if the issue has been resolved. I would very much like to verify the HD package on your account. Please PM me your account or phone number and I will help resolve this issue for you if has not been yet. Thank you!

Hi frogbrains, the 129 satellite is for HD programming so a Standard Definition receiver like the 311 will pick up the 100 & 119 only.

The Gilbert Up-link has been restored so everyone should be working again. If you are still having any issues, please reset your receiver and if you are still having an issue, please PM me your account information & four digit pin number so I can assist you further. Thanks!

The storm has now affected our Gilbert Up-link center which is Eastern Arc. As soon as the storm passes, the signal should come back up. We apologize for the inconvenience this is causing.

Hi Imulrich, I would like to assist you with your signal issue as it does sound like your issue is something other than the weather outage at the Cheyenne Up-link. Please PM me your account or phone number and the four digit security code and I will assist you further. Thank you!

It is an upgrade, so you will receive a brand new unit. We send refurbished receivers as exchanges.

Hi, I apologize in the delay in a response from DIRT. We have received the customer's information via PM and the boxes have been shipped to him. Our system is designed to auto-ship the return boxes FOUR days after the account has been disconnected for most receivers. Customers have 30 days to...

Hi, DISH America is still a current package for customers with all HD equipment only. The DISH America Silver & DISH America Gold are no longer available packages. We do have customers who are grandfather into these packages and so they do show in places but not where anyone can select them as...

If you are still having an issue, please PM me. Becki is off until tomorrow as she works Weds-Saturday only. Thank you!

Can you please email me your account or phone number and the four digit pin number and I will be happy to assist you with the information you are wanting? Thank you!