Recent content by ryansebiz

Thanks Chip. That sounds like a good plan - I'll try that.

I want to know the best way to cancel DirecTV. Here's my info: I'm moving cross-country on April 2 and my new apartment only offers Comcast (i.e. no D* dish installs) My DirecTV bill is due April 4 (last payment was March 2) I have a CC on file and am enrolled in auto bill pay My contract...

Thanks for your reply Jimbo. I can definitely take my receiver with me and wait to call them until I've found my new place. However, how will I remove the dish? It's up on my roof and I have no clue how to go about removing it. So is this timeline not possible? I call D* about the mover's...

I've been a DirecTV customer since July 2011. My family and I are moving across the country at the end of the month. We're flying while a moving company hauls our stuff over. Thing is, we won't know our new address until we arrive. We're going to rent a car and get a hotel until we sign a lease...

After a couple more bills I'm able to say that the last rep I spoke with did take of the problem and I'm getting the Entertainment package without the $10 HD charge. So my bill is $55 for the Entertainment package and $8 DVR fee = $63 per month.

I called and asked why there was a $10 charge for HD on my account. He said it was for HD programming, to which I replied that I signed up for the free HD for life promotion with auto bill pay (which I have maintained). He put me on hold and then said he would credit my account $10 for next...

Sigh - got my bill today and they did charge me $10 for HD. Will call to try and get it removed and upgrade my package to Choice.

Yeah, I'm just going to roll the dice and see what happens with my bill. I'll be sure to post back when the bill's available.

I emailed them and got this reply: I'm confused by this response. The first two paragraphs seem to contradict each other. Would you recommend waiting until my next bill, holding out hope that I'm still eligible for the free HD with the Entertainment package? Or should I call and switch...

Hmm, well, here's what happened. I called on July 20 and asked "what is the cheapest package that is still eligible for free HD?" The CSR said that Entertainment was the cheapest. We then reviewed the price differences between Entertainment and Choice Xtra and I asked her to confirm that...

Good news! I called today and was able to get the Entertainment package ($55 a month) with free HD. I was told all I need to do to keep the free HD was to remain on auto bill pay. All we really watch is ESPN, AMC, TNT, USA and the major broadcast networks, so this is perfect for us.

I'll call twice and ask what the lowest threshold for the free HD is. Hopefully it's Choice and not Choice Xtra. Too bad I can't get Select Classic or Entertainment with free HD :( Thanks for the replies Iceberg and mdavej.

When you say by retention, does that mean Select Classic is only available when my two-year agreement ends? Sounds like Entertainment is my next-best option - would I still get free HD if I downgraded to that package? Thanks for your help Iceberg.

I've been a DTV customer for one year and, now that my package promotion is running out, I'd like to switch from the Choice Xtra ($69/month) to Select Classic ($42/month). My first bill was for Aug 15 - Sep 14, 2011 and my current (12th) bill is from Jul 15 - Aug 14, 2012. My question is, what...

Swapping the cables at the two-way splitter outside fixed the problem. Thanks Joe.