Recent content by suresk

Just got this with only a few minutes left in the game. Rebooting now, so I'll hopefully get to watch the last minute or so. These problems are starting to get annoying...

sk8man - Did emailing ceo@echostar.com get you anywhere? I'm frustrated by the complete lack of response from anyone at dish. Hands-down the worst customer experience of my life. The only reason I haven't told them to bag the whole thing and send the 622 back is that with their stupid computer...

You know, it wouldn't be nearly as bad if they didn't refuse to activate the receivers on top of everything else. Its bad enough that they completely screw up the order, but then don't even make an effort to make things right by activating the receiver so we can at least get some use out of our...

No advice, other than "join the club". It really seems like the CSRs who took the original orders really did not know what was going on - mine didn't even include another dish in the original work order, which was the whole reason for the work order. Dish's incompetence and unwillingness to help...

I have had basically the same experience (see my blog), only I'm looking at April 1, assuming they don't screw something else up. The whole thing has left me with a very bad taste in my mouth. They do not really appear to care about customer service. The only thing I can suggest is what one...

There is nothing to gain doing it now, either, as many of us who ordered (and paid) on February 1 are looking at April install dates. Hang on to your $300.

I just got off the phone with Dish (again!) and found the following: - They cannot change my work order without losing the promo codes - meaning the new dish & installation will not be free. Thus, they can't activate my current receiver. - The push back in install dates is due to a...

I had something similar, too, only I got the 622 and they forgot to order the Dish 1000 install. Mine got pushed back from 2/25 to 4/1, and I'm about ready to just dump them. How hard would it be to give CSRs good information? And why are the installs so backed up?

I'm in Utah. I have a Dish 500 (Dual LNB), both cables coming into the same room. That is the only dish. They are currently getting 110 & 119, I'm not sure how to tell which other ones I can get. Thanks. Awesome forums - I've been lurking for quite a while, can't find a better place on the...

I ordered my 622 on 2/1 and setup an install date of 2/25. The receiver came today, so I hooked it up (I do like the new interface). When I called to activate it, I was told they couldn't do that until someone came out to do an install, because I needed two connections. I already have 2...