Same problem as you with the HR20
About once a week I have to pull the plug to get it to go off.
Also on the R15 model the fan runs constintly (keeps me awake at night)
I have never seen my album populate with any info. Do any of you have a screen shot of your album information?
How is the album information enabled?
Thanks
This seems to be an ongoing problem.
This problem with sending registration keys was happening over a month ago and it still not fixed.
How can you treat your paying customers like thiefs???
SO I spend $165 for 5 minute VAPORWARE.
Fix the Registration Key proceedure before you do anything else.
I have been waiting close to 24 hours since I have had my equipment for a registration key, and yes I have opened a ticket with the help desk....
I wonder how many other people are...