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Local NBC to be blamed? I can get neither 321 or 593 or 594, and NBC OTA (2-1, KPRCD1) shows opening ceremonies in SD :mad: !!! Where can I complain?? :confused: I am in Houston, TX

After 7 pm, the three channels still show: "subscribe and receive this channel immediately by call 1 800 GET VOOM". I called voom, a csr checked and said: "Sorry, your area is not covered." I am at 15 miles south of downtown Houston.

A csr called back, very politely reminded me that the free period is over and my choice are ... We talked and set up my package. This is the first time I get a call. Hope they will improve customer service. I really wish voom to success.

Yes. Portugal vs Italy. 1:1.

Just tried to call voom. After holding for 20 minutes, a csr asked me to leave name and phone number. She said, someone would call me back later because they had "technical difficulty" ! :)

I also sent an e-mail to the customer support and got an automatic reply which states: "Your question has been received. You should expect a response from us within 24 hours." I am skeptical they will, since I have never received e-mail from V* regarding to my previous inquires. I even did not...

Sean, Did you confirm this? My online account has been changed to a monthly fee of $102.62. But is not clear from which date.

It is clear sky In Houston tonight, but signal quality is only around 35 (usually 50) w/ pixelation, picture freeze and sound lost, time to time.

My old box worked fine till it was dead suddenly in the middle of Feb. It was replaced on Feb 19. Since then, the new box has locked up three times. Every time I have to unplug the power to get it back to work. I am not sure if this frequency (reboot once a week) is within statistics?

1)Component 2)Video resolution - Fixed 1080i 3)Two R6G cables, no diplexer

When I have my bad box replaced, my installer (DigitalDirect) told me that he had three spare boxes in hand so he can response much quicker than before.

I also saw some pixelization on HBO (201) last night. But local CBS HD PQ was very good.

Yes. That was about an hour later. They add 8 SD channels.

New box, fast download and 118 channels I got my box replaced. It seems to be much faster to get PG. When I looked at system settings, there are 118 satellite channels! Rush to log on the Forum, of course, you guys have known it already.

Just a follow up: I called local installer, DigitalDirect, to make sure they will come tomorrow. Guess what! I was told that they had no such order from voom, no schedule, no box. I called voom. The csr asked me to hold the phone while she was contacting with the installer. After 40 minutes...

I have made the call. The CSR tried to send some commands to my box, but could not solve the problem. A new box was ordered. The installer was scheduled to bring it to my house on 17th. I was surprised that they can switch boxes within three days. Let's see what happens next Tuesday.

My box is going to die. Besides red push, my box works fine till yesterday. Last night, it locked up when I tried to turn it off. I do not know when it happened since I stayed at one channel for entire evening. Tonight, It had no picture for all channels when I first turned on the tv. I had...

Sean, I got Fox today. Many thanks for your push to make the ball rolling. It is now shown as channel 26-1, instead of 26-2, in the PG. The authorization status is now SWO, instead of N/A! What lessen do we learn here? A customer keeps trying -- doing factory reset, calling VOOM, emailing...

dredd1, Thank you for posting. Now I am sure that I am not alone. I also tried everything I can think of. I guess we have to wait, although, me too, getting tired of waiting. One question: what "Authorization Status" is on your "System Status" window when you tune to 26-2? Is it a "N/A"...

OTA channel authorization, who controls it? I have problem with local channels from day one (http://www.satelliteguys.us/showpost.php?p=15646&postcount=56). After factory reset and re-directing OTA, all local channels show up except one – Fox (Channel 26-2 KRIVD1 in Houston). The “OTA Single...

I also lost DD5.1 in all channels last night. It was getting back by turning power of audio system OFF/ON. So I thought it was something not related to V* box.

I usually get 50/52 or better. It was raining in the evening of 12/12, satellite strength down to 8/33 no signal for all channels. Is that normal?

Mine also 50/52 And OTA 80/45 but no Fox (26-2 KRIVDT here)

Why did it show four black strips on my screen last night? I thought OAR should give two-- top and bottom, and I could not get rid of the side bars.

me neither