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Issue appears to be fixed as of 8 PM.

I am on the Eastern Arc

Be sure to call Dish support and report it so they realize it is multiple people being impacted. Thanks

No filter - Everything shows normal until the 11th at 8 PM when everything below channel 71 disappears (this is where all Networks are for my area ABC, NBC, CBS, FOX, CW, PBS, etc) And starting at 1:30 AM on the 12th everything below 105 is gone. See the same thing on different computers with...

Via Dishanywhere on multiple computers, phone app, and app on Firestick, all channels below 71 disappear as of 8 PM on July 11th. Cable channels above that such as USA, Lifetime, Hallmark, etc show "stream" instead of "HD", "SD" Called support but they say not a known issue. Anybody else...

Using Dishanywhere and see the same thing - all channels gone as of 8 PM Sunday night, May 1. On Eastern Arc. Just called DISH and they reported that they are aware of the issue and working it.

19 years but that may change after the way I was treated today by Customer Service. Used to be able to email ceo@dishnetwork.com with escalation issues, but that bounced back - anybody know the current email to escalate issues too?

Yes

Just heard back from DISH - keeping the same pricing and credits I received two years ago for the next 2 years, even though the price has increased.

Nothing ventured, nothing gained!

Um - maybe you misunderstood - I am not getting a discount for having a second account - I got the same discount anybody would get when opening a new account. Not looking for more credits or discounts - just hoping to continue the $10 discount once it ends next month, versus canceling the...

Trying to be proactive. Been with DISH for just shy of 20 years - 2 years ago next month I made the switch to the Hopper 3 (had two 622 and one 722 receivers at the time) and at the same time signed up for a new account with a Hopper 3 at our cottage. Next month will loose the autopay and hopper...

Tired that - sent an email on Wednesday and never received a reply :(

Several years ago I reached out to the Executive Offices or Office of the President - something like that to escalate an issue that the CSR's were unable to help with. How does one do that today? Is there a phone number or email that I should use? Been searching the forum and can't seem to find...

Can't seem to find that account - what is the best way to reach out for DISH support? Aka the old DIRT team?

New television for the bedroom - Samsung UN43MU6300 - can't find that in the database when in the remote setup screens. Tried a couple of models and the code 2051 and it works for power/volume/mute, but when I go to change the input I have to hit the input button twice to get it too respond...

Yes - You can just get a Hopper 3 without a joey. Have one at each of two homes without any joey's

Amazing - just checked again - via Dish Anywhere Website using Firefox (also Chrome, ID, Edge) the guide now goes out to the 26th - all my timers and scheduled programs show correctly and I was able to schedule a program to record.

I am on the Eastern Arc and had the guide issue last week, but after Matt from the Dirt Team said it should be fixed it was - at least for me on the Hopper. Issue I have now is via the DishAnywhere.com website. Tried it a half dozen times each on two different accounts (each with a Hopper 3...

So while the guide on my Hopper 3 is working, it does not appear to go out more than 2 days on Dish Anywhere. I have two accounts with two different Internet Providers. The guide on both when viewed at the tv is correct - timers all show correct as well. For both accounts, when I login to...

Fixed! Did not have to reset or do a check switch - just went to the guide and it now shows out to 9/22 at 7 AM.

Just saw an update on the DISH Forum that it is Eastern Arc that is impacted.

Just called Customer Support - appears to be a known issue that has been reported to engineering. At least they didn't ask me to reset it or go through other steps I had already done :) FYI - watched the guide download 3 times this morning before I called.

Just watched my guide download but it made no difference - still only goes out about 2 days.

I am also at U502 - updated 8/30 and like you see the same issue with looking at scheduled recordings - only 2 days out.