Just completed my annual ST call (2 "cancels" at the auto-menu's). I didn't verify that I reached Retentions but I had to have, considering what they gave me.
Background:
- Non-SWM SL5 install since '08, with 1 HR23 and 1 H22
- DTV customer since '99, good standing. Autopay, Premium pkg.
- 1...