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It's flawed thinking to inconvenience their customers like this. It's not brain surgery to unplug one unit and plug in another. We're seriously considering pulling the entire thing. We only have DTV for sunday ticket, I bought the HD-Tivo expressly for watching games in HD and now the only...

Do they get paid for visiting though? Because DTV is demanding a guy visit my house to swap my HR-250 (I already have the cruddy MPEG4 HD DVR too) for another MPEG4 HD-DVR. We already have the 5 lnb dish too. I don't get why DTV is insisting a person come to my house for this? How does...

Just called 3 times. Everytime it's the same thing: 1. $5 charge per month - no way around it and my bill will go up by $5. 2. Scheduled installation (this is the biggest sticking point) I already have a 5 lnb dish. We already have one of the lesser quality DTV HD DVRs. This "swap" is...

I am as I have two receivers right now. One is owned, one is leased. I pass one $5 fee for the leased one. If I get a second leased one the CSRs have told me I will pay an additional $5 a month. It's not worth $60 a year.

I didn't pay any fees for extra receivers until I got a "free" (leased) unit from DTV last year. When I owned both receivers I didn't pay any mirroring or leasing fees. Right now my bill shows a $5 leasing fee because of the HR21. The two CSRs I've spoken with have said I would pay an...

Actually they called me and told me it was free...then said I would have to pay a lease. That's not free. Are they supposed to just offer an even swap? I bought my HR10-250, so I'm not willing to go from free to leased.

Swap HR10-250 for an HD receiver? I've been a customer for 5 years, order sunday ticket, DVR and HBO yet when DTV calls me about this "free" swap, they eventually admit I am leasing the box for $5 a month. Are you guys getting them to do an even trade - without bogus leasing fees?

Finally got them to replace my one 10-250 for an HR20-700. I'll still have my second 10-250 in the bedroom. That will work right? Or do I need to swap that one out too?

I've been with DTV for 5 years. Paid by CC the entire time. We have HBO, Tivo, Sunday Ticket. We're not big spenders but we do blow over 1000 a year with them. Hell, I bought one of my HR10-250s.

WTF? 3 calls and so far it's the same story: $200 for the HR20 and $5 a month lease fee. There's no way I'm paying for that when I own two HR10-250s. The extra channels are nice but not worth a dime extra for another DVR.

Just called DTV said I can get the HR20 for $200 plus $5 a month. Hmmm...gee...that's not a good deal. Own an HR10-250 and lease another one for $5 a month. You'd think they would upgrade me for free on one of them (continue to pay lease fees).

Great. Nice way for DTV to f^ck over longterm customers. Hi, guys, we know you have a great tivo-based DVR, but now you must take our poorly made DVR and use MPEG4. :(

See, i disagree. If a tool lacks a fundamental feature I view as the crux of that tool, then the tool is in fact bad. A BMW with an automatic transmission is a bad car because it lacks a manual. Regardless of everything else, lacking a manual automatically relegates a car to the bad file...

I just gave my reason not to move away from the 10-250. He may see value in those new channels. It was just another option...save the trouble and stick with the good equipment.

The HR20 cannot do the following which can be done on the 10-250: Tuner 1: pause Tuner 2: watch a bit of a show, pause Return to tuner 1: unpause, watch a bit, fast forward, pause Return to tuner 2: unpause, watch a bit, change channels You ask when is this done? All the time when we're...

Or he could just carry on. I see no reason to "upgrade" to DTV's lousy DVR when my HR10-250s have better software and only one new HD channel interests me (NFL-N).

can you clarify...can I pause a show on tuner1, keep recording it and switch to watch a tuner2, pausing there and switching back to tuner1? Is this possible on DTV's devices? I fear it isn't. And if it's not possible, then i will probably cancel DTV once it reaches the point that they're...

One solution and it'll never happen - ala carte games. I'd much rather just order a few games from a few teams. Lemme watch the Saints, Pats and Niners for say $150 a year. I could not care less about most other teams...

How many people have Sunday Ticket and don't have HD? Really, I question the value every year of ST as more and more games are showing up on the NFLN and off-Sundays for on free/basic cable. Think about it: By mid season you have 1 Thursday game on the NFLN, then 2 Saturday games...

I made this argument to DTV today. No dice. I explained that I pay for HD and for HBO, so they give me HBOHD within the cost of HBO. Therefore if I pay for ST and HD, I should get all NFL games available in HD (the SuperFan package). The CSR kept insisting it's different. I demanded to...

I'm running into the same crap. They expect me to pay for SF when I already pay for HD and Sunday Ticket. No freaking way. They insist I paid for it last year when in fact I did and they gave me a $100 credit. I asked for the same thing and he insisted SF is different and can't do that...

I've got a harmony 688 that i love.

Nice. I got them to give me the deal and delay the install (actually running a second line to my room) until quite a bit later from now. My account was already on suspend until football season so this works nicely.

I admit I had no idea D would neuter my HD-DVR box to the point that it's nothing but an HD OTA receiver (I already have two of those). considering the price tag it seemed reasonable to assume I could use the box as the world's most expensive VCR. And I didn't break anything. I'm sorry...

Many people do this. It's not uncommon.