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they described their side of the connection as their 'server'. we live in an area that used to be served by Adelphia. According to a few people in the level 3 support, up to 8190kbps can be delivered, so that puts us at about 80% of the advertised rate. Now, this means the real max rate is...

Our home internet connection is provided by Time Warner’s Road Runner service. We have subscribed to the Extreme feature, yielding 10 mbps… at least on paper. In reality, we have had an extremely unreliable connection paired with Time Warner’s abysmal support. Dealing with them is such a mind...