Search results for query: *

Perhaps it costs Dish more than Directv at this point. Dish has only had the channel a short time; Directv has had it a lot longer.. how long ago was that contract made? And consider that if this is the case.... when that contract ends, Willow Cricket will probably want Dish money from Directv...

This is probably why an agreement was reached... Comcast doesn't want this kind of attention right now.

Loyalty/retention/account specialists (three titles, same position) is basically half a step above entry level. If an agent gets employed by a loyalty call center, once they've had a few weeks to get their feet wet they will be moved into loyalty, whether they want to or not. Executive...

Will also be able to control your dvr remotely to schedule recordings and delete items on the dvr. I've found it easier to set priorities from my computer than using the remote.

You will have a 722k connected to wifi.

Your DVR does have a priority setting. It's reasonable to expect that the ad would be set to like a 0 priority so that any other scheduled recordings would override it.

Probably an autodialer mis-estimating that there will be an agent available if you pick up the phone. Kinda like when an airline or hotel overbooks because they expect a certain percent of cancellations.

Depends on what type of bill payer you are. I get a little email notice that my statement is ready and immediately go check it. People who are likely to put it off shouldn't mess with billpay.

Not necessarily... Fox Reality became NatGeo Wild in March.... yet Dish still continued to air the channel until April, and Direct is still airing it. I imagine preexisting contracts and such require that they continue airing the dead channel until the contract is completed or a new agreement is...

Yes. They absolutely can. Just saying that some are going to want to keep the platinum, and will be disappointed to find that they're not actually going to save any money without giving up channels.

The HD package were combined as part of a special promotion, available to existing customers only on request. Or if you changed your programming tier, it would've happened automatically. On June 3rd, the combined hd promotion will cease. Additionally, HD Theatre and Palladia will be moved to...

Oh, this message was intended only for Scott? Somehow your PM got posted in a public forum by mistake! :D

So with Dish you'll be paying $6 + $14 + $7 = $27. With direct you'll be paying $6 + ($5 x 4 addt'l receivers) = $26. The $1 savings probably is not going to offset direct's overall higher programming costs.

The real question is the return you get on that marketing investment. I think the demand has so outrageously inflated the price that companies like pepsi realize they can get a better return spreading that money around.

You won't. In the case of the person you quoted, he will paying $27 in equipment fees for what I'm assuming is a five-tv setup. To go to direct, he would be paying four additional receiver fees x $5 plus the dvr fee for a total of $26. Nothing for direct to crow about, especially since...

A price increase this sizeable is a mistake, but only in terms of how it affects existing customers, and that will likely be a short term hiccup. Prices still compare favorably to direct even for multiple receivers, and if you just need one or two tvs, dish compares more favorably to direct in...

Actually, price increase time is when CSRs (including retention) have the least amount of freedom with adjustments. The company pretty much hammers in that they don't want the price increases undone, and so adjustments are "not allowed" if price increase is your reason for calling at this time...

Is this an accurate comparison to direct for four rooms with one dvr? $114.99 Premier (Mar 2010) $10 hd $6 dvr $15 (addtl'l receivers x 3) Total - $145.99 $99.99 AEP $10 HD $6 dvr $14 addt'l receiver Total without multisport - $129.99 Total with multisport - $135.98

You left your hd programming out.

Here is how your current tv2 fees (or lack thereof) will affect your bill: Formula is (#of Duo receivers on the account - # of TV2 Connection Fees on the account - 1= ?) -1 = ONLY 1 TV2 Connection Fee of $5 0 = No Fee OR no Credit 1-5 = # of $5 credits per month for 6 months

Since Dish will allow up to six leased tuners as of Feb 1st, let's assume 3 duo dvrs for maximum dvr feeage- Classic Silver 200 - $52.99 DVR Fee $6 2nd duodvr - $17 3rd duodvr - $17 Total - $92.99 Choice Package (Mar 2010) - $58.99 DVR Fee $6 5 addt'l receivers - $25 Total - $89.99 Dish is a...

You either have AEP or you missed the first dvr fee.

The receiver fees are $7 per tuner (612 and 510/12 count as just one) plus $3 for dvr. So yeah, while the dvr fee is now being called an "account-level fee", it is technically $3 more for each dvr beyond the first. A little sneaky, but at least it's an improvement.

612 would actually be a $10 receiver, 222 would be a $14 receiver, and the first (most expensive) receiver on your account is free.

You attribute too much power to the CSR.