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Just as promised: Heard from Robert today. He was very helpful and apologetic. Refunded twice what they normally do for the trouble. He offered as well to be helpful in the future with any issue. I just wish I would have asked for him directly earlier. He agreed that he should stand by...

I'm sorry if this all comes across as whining. By now this thread is getting tired but.......I agree that sometimes things happen. They do in my field as well. The title probably was a little harsh but if I titled it '"'m upset" would it have generated the responses here? Doubt it. I...

Mine gets quite warm as well but seems to be working as far as I know. I think its supposed to since it is powered. If they put a fan on it I expect it would increase the size and decrease the weather resistance.

Thanks to all those who seem to see where I am coming from on this by the way! I appreciate it.

I look forward to hearing from you on this you certainly have my phone number. I don't want anything other than a refund of some amount as a credit towards install. In fact at this point even that doesn't matter much. When I spoke to Wendy she said she would credit me. I just haven't heard...

If I wouldn't have opened the boxes, they would still be sitting there! I could have ordered the 5x8 from VE but bought it locally instead. I am sure that alot of you have gotten what you ordered from them and for that I am glad. I am most upset about the communication from them. I...

VE hires subcontractors locally to provide install. They are a defacto extension of VE. The guys they hire should do the work and do it well. i agree that I am holding VE responsible for this. I contacted them to have them contact the sub to staighten things out. They said they would do...

I know VE is a sponsor here, and in fact, that is why I choose them to get my equipment. I have been monitoring this forum awhile in preparation for moving from cable to D*. Since they are generally regarded as service oriented, I went with them 1 month ago or so when I decided to purchase...

Thanks everyone for the help. I figured out the problem, I had the antenna input and one of the satellite inputs into the multiswitch reversed. I put the antenna cable into the correct input in the multiswitch and now all is well! I figured it out by bypassing the multiswitch. Once I...

I recently purchased d* eqipment and in an effort to reduce the costs to amke this more platable for my wife, I choose to do a self-install. I have a Phase III dish, HD Tivo, SD Tivo and standard unit(5 outputs necessary of course) I also have a TERK 5x8 multi switch. In additon, I have a...