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There are 2 receivers. One says 'sat receiver FCC ID DKNC01' and a SN F734182837. The other says model Dish311. The dish outside is about 2.5-3 feet across. Or was there some other description you meant? I'm very untech on this stuff. And after reading another posting about service fees...

We are unable to pick up lots of channels because it gives an error that says signal has been lost, trying to reacquire, etc etc. This has been going on for a few weeks. Please don't say "Call Dish." We already did and they want to charge $50 just to send someone out here to fix a service we...