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If we upgraded, would we have to surrender one of the existing DVRs, or would they count as obsolete equipment and we'd be allowed to keep both? If that's the case, we could keep using the somewhat flaky one until we'd watched all the stuff on the external drive attached to it, then deauthorize...

We have two HR21 boxes with (grandfathered) Whole-Home over Ethernet. An AM21 is connected to the Family Room box, allowing us to watch and record MHz WorldView, which is a sub-channel of our local PBS station. The Family Room box also has an external 2TB drive attached, currently about 50%...

Yes, it's a non-SWM. I checked the connections, and they did seem a little loose, but tightening them did not fix the problem. I tried adjusting the aim of the dish but could not improve the signal levels. Still zero on all the 103 transponders. How much is a service call and a replacement LNB...

Did that. No change. And, for another example: if I select Channel 401 (a Spanish-language channel), I get MTV (331).

It's not the guide information that's wrong. The guide info. is correct (e.g., for 511 typically shows the same title and description -- in Spanish -- as the program on 501), but the program that shows when I hit "select" is wrong -- English-language programing with the "Sleuth" logo in the...

I can see that causing the first two problems, but I can't see how it could cause 511 to show "Sleuth" (308?) or what it has to do with the missing OTA signals -- more accurately, the "missing" OTA tuner.

We have two HR21 boxes. The following problems occur on both boxes: 1. Most of our HD channels have gone AWOL, but we still have some of the older ones, e.g., 501. 202 and 504 give the "searching for signal" message. 2. Some channels show the wrong programing. E.g., 511 (HBOL) actually shows...

Both of our HR21 boxes (leased) have lost their HDMI outputs, our AM21 (bought used on eBay) is no longer recognized, and *some* of our HD channels are missing on both boxes ("searching for signal"; the only channels mising are HD, but we still have some HD channels -- LNB failure?).. I've...