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Any way to reach them first without going through the traditional BS on the regular 888/800 number?

I'm on the Everything Pack, have been forever. Don't see that listed in the PDF you shared. Is that package gone, now, thus no discounts for it?

Been a customer for over 20 years, and learned the "Ask for Retention Department" trick 5 or 6 years ago and they have consistently offered me a $40/mo discount on the Everything Pack. I'd call in every 12 months, ask for the Retention Department when it expired, and they'd always just sign...

Adjustments made definitely affected the actual picture on both HD and non-HD channels (not just the guide), for me. I had these 2 glowing dots at the bottom of my picture, adjusted it with the format settings and it worked.