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The $45 in "credits" include 2 friend referrals. I've referred 6 new accounts/friends to DTV in the 1 year that I've been with them. NEVER doing that again after this experience - regardless of the $10 savings on my bill.

I was trying to get a new Genie box because my current Genie receiver sucks donkey nutters (freezing, slow response, black screens, issues w/ C31 client etc) and DTV didn't want to replace it for me. Fed up, I decided to look elsewhere (ie cable TV) and wanted to give myself a "cushion" just in...

No. I thought about switching to cable TV but it would have been around $30 more p/m than what I'm currently paying DTV (with fewer channels). I scheduled my DTV cancellation about 2 1/2 weeks in advance but DTV decided to pull the plug a week earlier w/o my consent and w/o any notice.

This is my first FULL bill/statement since they prematurely cancelled me and NONE of my credits were applied. They credited the $45 towards missing from this bill towards my next month's bill which will have it's own $45 credit (total credit should be $90 for next billing statement). My...

Fair enough - but what IF the credits are NOT automatically applied on my next statement again. What would be the best approach then?

At the end of September, I had scheduled in advance to cancel my DTV service on 10/16/13. About 1 week prior (on 10/10/13), DTV went ahead and shut off my service. I called them up and asked why my service was disconnected prior to my scheduled date and I was told that it was a glitch in their...

Red Rest Button > on blue "Hello" screen > press "0,2,4,6,8" on the remote control

Sorry, typo. I meant a 2-way splitter. One goes to my HR24 receiver in one bedroom and the other goes to the C31 client.

I checked and it does have "RG6" printed on the cable. It's connected to a 3-way splitter (with a lime green colored label on it).

I do have a white coax cable running to the back of the C31 (how do I tell if it's an RG6)? I manually forced a software update (0744) on the Genie to see if that fixes the issue. Is it also recommended to completely default/restore the Genie and set it up again from scratch - and same for the...

The past few days my C31 client is losing complete signal (black screen) about twice per day. The only thing that brings the picture/connection back is a red-button reset from the HR34 Genie receiver. Doing a red-button reset from the C31 unit does nothing. I have checked/replaced the HDMI...

Once before - about 1 year ago when they replaced a faulty HR24 receiver with a HR21 receiver (garbage compared to HR24). Had to "cancel" service and received a call few days later and only then did they agree to send me out an HR24. Shouldn't have come to that. DTV should replace current...

Will DTV call my bluff? Who knows. From past experience, they will call me and talk me out of cancelling and offer some discount + goodies to stay. Time will tell. I have a couple of weeks to weigh my options - as do they.

^^^ Because I knew I was dealing with a terrible rep and I was caught in the moment and was shocked/disappointed in his handling of this situation. Besides I knew that in a couple of days I would be receiving a phone call from DTV trying to persuade me to "change my mind."

?Was never given an opportunity to ask for anything. Dude just went ahead and scheduled my cancellation date and wished me a nice weekend.

Called DTV's 800# and said "cancel" at the prompt and was forwarded to retention dept. Spoke with an agent and asked when my contract end date was and how much the ETF is if I were to cancel service. When asked "why"...I told him that I was very upset that DTV is going into it's 2nd year with...

Did they extend your contract to get the 34 swapped with the 44? If not, how did you go about getting a 44? I currently have a HR34 and the sluggishness is killing me.

Does anyone know if DTV is giving those who voice their displeasure to retention dept. about not carrying the about the Pac12 Net (for the 2nd straight season now) any comps/gifts? Is it worth a shot being that I'm in Pac 12 territory (USC/UCLA)?

lacubs, iceberg - many thanks!

Never done a "manual" recording before. Can someone please tell me how to go about this on the HR34. ?Thx

Thanks Jimbo, but to clarify, I want to extend the recording end time by MORE than the 3 hour limit. ?Is this doable or is 3 hours the max?

Is this possible (manually somehow)? Thx

Cancelled my HD Extra Pack yesterday via online and when I went to activate it today (same as always - $0.00 for 3 months)....I got the "The product you requested requires one of the following receivers. Please select a receiver below" message. I have a HR34 and an HR24 receivers on my account...

The solution is that you need to add a minimum of 6 recordings to the Genie's "Series Manager" list and that stupid pop-up goes away (on the HR34 and on any C31 clients too) I found this out the hard way - by trial and error as DTV had no clue and no one here could figure it out as well.

End of contract? Consider yourself LUCKY! I'm counting down the days until my DTV contract ends (long ways to go) so I can bolt. I can honestly say that I have not been impressed with DTV's equipment (sluggish, buggy, glitch, etc) and their prices keep going up. In my case, it's not worth it...