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Thanks for your thoughtful reply. I apologize for posting a message of this nature pertaining to DirecTV on this forum. Have a great evening.

I have been reading other posts regarding their satisfaction and luck when dealing with DirecTV service people. Some subscribers to DirecTV seem to have more luck than others. Good news for you in that camp. I'm one of those long time customers (20+years) who is always greeted with "hello, and...