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They appear in the guide should I want to rent one, which I seldom ever do. However, I have none saved or in queue. Please re-read my original comment and my response to your first reply: ALL of the things you have just suggested here have been checked, re-checked and checked again. I have...

Thank you for the response. I have one Hopper and one Joey. As I said, I contacted support three times. The last call was about two hours long. I can assure you, everything was tested during the third call. My broadband is fine. Speed is fine. Connections, bridging, etc. all fine...

This has been going on for four weeks now. I'm on software version S419 and the problem persists. When I click on any of the many "On Demand" links, the "On Demand" screen is presented, with icons available from which to choose which videos I want to view. However, regardless of whichever...