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Can you PM one of us? We can look at your equipment and walk you thru the steps to manually upgrade the softwear if necessary.

Hello Sourdough. The Hopper/Sling softwear current version is U2.31 (released 3/17) and S5.44 (released 1/17) Do you know if you're using the new UI? The black one? Also there have been timer issue when the guide was updated. timers had to be re-set as previous timers weren't recognizing the...

We're not showing an issue with Gamefinder on the Hopper 3. Are other types of searches working?

Gregleg, they guide was updated. Sorry to read you've missed some shows. Double check Dish Anywhere or stream them on the Hopper to get caught up. Some timers were not recording properly. To correct this delete the timer and create a new one. That should resolve the issue. Nothing major with...

Nothing more can really be done. I'm sorry. Our tech opps dept reviews the issues as they're reported and address them. Please private message me with your receiver number and firmwear of the Hopper and Joey of the to be sure I have the information listed on the report.

Good evening. We apologize, some subscribers have had and issue with PTAT due to daylight savings time changes. It is a know issue and being addressed and should be resolved soon. You may need to set up manual timers for your recordings to be sure you don't miss any of your favorite programming.

Hello Derg. The 4K content is pretty amazing. They did an awesome job. Most of our customer have had no issues with the viewing or playback. A few had issues have been reported with sound due to surround sound systems and a pass thru issue that were mostly resolved with their sound system...

Doesn't like DISH equipment. It's possible it could be an over seas affiliate, but we don't have access to info on out of the country equipment.

When returning equipment, we'd like them returned, but it's not required.

My cover is blown by the boss. LOL Different name is used to prevent FB stalking. But Marek is the Polish spelling of Mark, truth be told. The cool name I should have had but Mom didn't want it.

Hello Judy. We're sorry to hear you're having a problem. The drive inside the 622 can not be removed. If it's functional, you can transfer recording to an external hard drive and use that with your replacement receiver. http://www.mydish.com/support/use-ehd For the specifics.

Hello Peggy. RSN's are in the 120+ and up packages. Some customers just add that package for their sport season, and switch to another package when their games are over.

OMG right? Like lava in your face. It's amazing!

Hello tanman. Several things could cause it not to show. Outdated smartcard? Still usable, but may be the G3 not the G4 updated card. Did he change programming the day you came over? That can mess up the guide for a little bit too. Could be a receiver issue or several other things. I'd be happy...

Hello Loubon. I'm unhappy to read you didn't have a good experience on the phones. We pride ourselves on having award winning customer service and I can certainly submit feedback on the last agent you spoke to. As Pay-TV providers, we must increase our prices each year to help cover...

Hello Gogodish. Interesting question. This would usually be from a personal safety issue. I know of stories of techs not going under someone's home due to rodents or fire ants in the crawl space. Lose dogs in the yard can be an issue as even the friendliest dog can still bite. Several other...

Pakbackr, welcome to the DISH family. We are delighted to hear how happy your are and that you're enjoying the equipment. The D.I.R.T. staff is here for you. We are DISH employees. Some of the SatGuys know very intricate things about our equipment like maybe even the type of sodder used...

Correct for both suggestions. Sometimes a "hit" is all you need. Please DM me, I'll take care of it.

Hello zoomer. Welcome to DISH! Without knowing your zipcode I can't give you an exact answer but this link will https://www.mydish.com/upgrades/local

Hello AlaJoe. Your billing date can be modified. It can take up to 2 billing cycles to change and there would be a pro-rated bill reflecting the changed days. Please private message me to assist you with this. I'll need your telephone number and PIN.

Hello Kpip99. A circle with a line thru it doesn't sound like a error from DISH equipment. Our error codes normally have a number on the upper right corner. If your Hopper HD was going, the external drive should also be able to function. Do you have any pictures of this error to post for us to...

Hello KlixArts. The DISH phone agent is correct. International programming will not work with the Hopper 3 at this time. Before, international programming was received with an additional add on dish and the programming would combine with the core packages from the other dish to provide all of...

Hello Kizzer. Due to agreements with channel owners, you may not have access to all channel provider websites to stream. Several will allow you to log in and stream using your DISH credentials, others may not. If that is the case, use DishAnywhere.com or the Dish Anywhere app to check for...

Awesome news. If you have futures needs, we're here! Have an awesome weekend!

Hello Doc. The mature adult programming may be locked by default. The default pass word is 0000 (4 zero's) If that doesn't unlock your system, please private message us your telephone number and PIN, we can unlock your programming remotely.