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Also, make sure the Whole home service is still on your account , as noted above.

The whole home feature will work, however., the HR20's both need a DECA installed. The DECA is a Directv Ethernet to coax adapter. All it does is convert the ethernet signal from the receiver to coax so it can travel between the receivers. It has nothing to do with the Internet. The confusion...

$49 for a dish relocation via Directv. 1-800-531-5000.

For Wolf29 - you said you had a coax cable running from the sound bar to the Genie. Are you referring to the Digital Audio out RCA connector on the Genie mini?

Probably a D12, and yes it will work with the SWM LNB.

Does your H25 work in your home system? That will tell you whether it is fried or not. A 771 indicates the aiming is off. A slow and sometimes painful process without a proper meter.

As was stated earlier, 771 error is caused by loss of satellite signal to your receiver. The confusion can arise when you are watching a two tuner system. The tuner you are watching is just fine, while the signal on the second tuner, which is probably looking at a different satellite or...

In the future, DirecTV will be using Reverse band technology to broadcast 4k programming. (At least, that is the plan.) Currently the 4k programming can be watched using a regular SWM 3 LNB. We have no idea how near or far in the future the requirements will change.

The requirements for 4K satellite reception are more exacting than HD. You will need to upgrade to an HR54 Genie, along with a C61k mini, in order to watch 4K. The HR 34 does not support 4K. The HR 54 can receive a 4k signal and disburse it to the C61K mini, but cannot display the 4k picture...

Menu > Settings and Help > Settings > Video > Preferences > HDMI control. Make sure it is on. Normally a software update does not change this setting, but it doesn't hurt to check.

How many cables come from the LNB on the dish? 1 or 4? If 4, you have a legacy lnb and you will require a b-band converter to use the H24. If only one, cable, you have a SWM lnb and you will need a power inserter to provide power to the swm lnb. Either LNB will work, you just have to make...

The DECA does NOT count as a tuner.

Be sure to get a Directv green label splitter. I would place it after the power inserter.

Do you have an external SWM 8 module( four cables from the dish to the SWM 8) or do you have a single cable coming from the dish? Where is or are the splitter(s) and have you tried swapping the cables at the splitter? Obviously, if you move the receivers and the problem stays in that location...

It may be possible that all these channels are interactive, as you say, they respond to the red button to bring up various sports menus. In your experimenting, did you try hitting the exit button before you tried the slow mo feature? This should turn off the red button response, and the allow...

Where the outside cable goes into the "box", does it say 'Power to SWM' ? If so, that is your power inserter that provides power to your dish. Do you have your own satellite dish outside, or on the roof? If you do, then it sounds like you will need a splitter, so you can run another coax to...

A little more information would be useful. Normally, there should be a green label splitter, hopefully a four port, that you could run a coax to the C51. Do you have any other receivers in the system? Just the main TV or others? It may be easier to follow the cable from the dish to the main...

I don't think anybody asked.... Do you already have a Genie on your account? Or were you upgrading yourself?

how much were you charged for the access card?

Not clear. Are you getting a 4k TV or just upgrading the 34? If you don't have a 4k TV the system may only offer an HR44. Or you may be in one of the test markets so the computer is offering a Genie 2 upgrade. What is your location?

H10 received only MPEG2 HD from Sats 101, 110, 119. Perhaps the starter could post a picture of his LNB and Dish?

What specific question are you trying to get answered? Perhaps, we can help you here.

How many cable connections are there on the LNB of the dish? If there are four connections, then it is a non-SWM dish. If there is only one, then it is a SWM dish. If it is a non-SWM dish, then you can connect two of the cables to the HR22 and receive Standard def only signals. If it is, in...

I am not clear what dish you have. Did you change the dish from the original that you used with the H10? It sounds like you may have a power inserter, but I am not sure of that, either. When you say you have no signal, is that the message you are seeing on the TV? Or are you looking at the...

I would personally try swapping the location on the mini's to see if the problem followed the box or remained in the location. If it follows the box, check the software version against the other two. If it remains, I would call for a service call. Probably something in the wiring or power at...