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Me too! Bummer but I'm sure it will take a while to figure out

Just to circle back, I did end up getting the C61K installed and it does work much better than the RVU on my Samsung. I did have another non-4K tv so the tech just moved the HR54 to the other location. I did spend 90 minutes on the phone prior to install with Directv Case Management trying to...

I will clarify the question a little, I am trying to figure out if the C61K performs better than the RVU which I had set up and seems slow and glitchy. Anyone have experience with both and have an opinion of which they liked better?

I had the RVU set up for my 4K tv so I could watch VOD 4K, which worked, but always seemed clunky, channels changed so slowly, and my Samsung UN55JU6700 never seemed to like it. I recently had the new HR54 installed, and because of some faulty advice from the directv installer, was told wrongly...