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Thank you. I missed this post earlier. We’ll look into this later today.

No worries! Thank you. We bought a new modem (Netgear 500) and connected it tonight. Comcast recognized we had a new modem and reconfigured our service, which then showed the server connection ok for a bit (we were even able to rent an on demand movie). But it then failed less than 3 hours...

Thank you. I admit, I don’t know what most of that means, but I’ll try to do some searching myself for hidden menus. Thanks!

From the Orbi. When we tried direct from the Netgear modem, the Hopper didn’t see anything. It only responded when we connected via the router, but it still showed connection to server failing.

We just connected via cat-6 cable direct from router and we still show connection to server failed.

Thanks. We have a third party router, not Comcast’s. We’ve had it for a year and the problem only began a few weeks ago. We might try the Ethernet cable. It’s unfortunateky not in a convenient location for a wired connection.

Just chatted with Comcast. They refreshed and provisioned the modem. It did not help.

Adding - I just connected through my iPhone as a hotspot and the server connected. So how can we fix our network/ISP? Also - not sure it matters, but when we search our wireless network on Dish, we get 4 results - all the same Wireless name with different signal strengths. No clue why there...

Internet is fine. Home network hasn’t changed in a year and this problem only appeared recently.

I have send a few similar threads, but I think I’ve tried everything and had no luck, so I am hoping a new thread will bring new answers. We have a DISH Hopper and all connections look fine except it can’t connect to the server. We aren’t able to get On Demand and we can’t access our DVR...