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Update, The tech came yesterday was able to do the pole mount I think he dig a hole and poured some sort of cement and then installed the dish later after that. Just wondering how long does that type of cement takes to harden with that pole on the ground

I don't know what to do if I should just let them come on Thursday and try or just cancelled appointment and wait for spring according to what they told me it should not be charge since it's still part of movers program

Hi everyone, I just recently moved to another address. The dish needs to be installed on a pole, dish already got approval with markings to dig on the ground. A tech came out but said he could not dig because the ground was frozen and said needed to come back in spring when weather was warmer...