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Thank you all for your input.

A troublesome vip612 is active on the account along with several others. This one gets into a seemingly overheat condition because the fan will run on high for several days. Have to do a reset to get the fan to go back to normal, and that is with the cover off all the time. any time the cover...

More specifically, I'm shopping for a used 612 or 722K and CustSvc won't tell me if the ones I'm interested in can be activated. After multiple (10x) tries I've gotten responses that 2 of them were still active... What? Someone is paying for an old receiver that probably has been out of service...