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I called them up a 2nd time a few days abo and they replaced it with a Tivo. I do have the equipment replacement plan so it might of been done under that program but they did replace it with a 40GB Tivo model. They also did not request the old unit to be shipped back.

Well going to the TIVO is not bad I have a 2nd box on that tv for HD and the tv have PIP so i can live with out that and i can live without the webtv stuff so if they are going to send me a new tivo box i will not mind that.

We have been having a problem with the 2nd tuner on our UltimateTV box. We called directv and they said it is a known problem on their end and will be fixed soon. anyone else heard this? I normally don't think this but i get the feeling they were just trying to get us off the phone and didn't...