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"I called DirecTV, charged the additional $128.76 demanded, and was charged $5 for talking with customer service." I "was charged $5 for talking with customer service" because I "charged the additional $128.76 demanded." You are correct, I was not "charged for...talking." Also, I never...

this is a fake story meant to enflame emotions and bait you guys. No, no and no. No, my adventure is not fake; I have hardcopy objective papers: including my bank's monthly statements and letters from its dispute resolution representative, and DirecTV's past due notices and a letter from...

When I call D* they know exactly what and when I paid for anything. Count you blessings.

you had problems before, really expect them now. Oh goody...

you handled this so poorly "[S]o poorly" is relative. Perhaps you are correct, but permit me to disagree.

wrote to shareholder's relations and the president of DirecTV is almost a pure red flag I wrote to DirecTV's "shareholder's relations and the president" because my telephone calls to customer service did not resolve the matter, my emails to customer service did not resolve the situation, and...

"I called DirecTV, charged the additional $128.76 demanded, and was charged $5 for talking with customer service."

first time poster with the EXTREMELY WEIRD series of events on a very easy to resolve matter. Yes, no, yes. Yes, I posted because I wanted to learn if others had similar experiences. No, this situation of duplicate account establishment is not rare or extremely weird in large business...

How in gods name could you have two seperte accounts for D* that were tied into the same payment method and then have both deducted without your OK. When the install guy called the DirecTV csr during my installation process, I gave my bank's Visa credit card numbers to the csr and authorized...

Next, you only skipped about 300 layers of customer service by contacting shareholder relations and then writing the president. Ever here of asking for accounting? When I explained to the csr that DirecTV had established two accounts for me, that I had already paid the $128.76, and I had...

How could you possibly go ahead and authorize another $128.76 Because the DirecTV past due notice threatened to terminate my satellite access the following day.

When speaking to a csr they couldn't see a payment and charge of exactly $128.76 that had previously been posted to your account??? Evidently [or perhaps] the csr did not access both accounts.

...seems that to be charged twice you would somehow have to pay them twice. Like push a submit payment button. I spoke with a csr when the install guy called her to complete my installation procedure. I gave her my bank Visa credit/debit card numbers. I did not push any buttons, payment or...

I was charged a $5 fee for making a payment via the telephone.

I am not familiar with "Ergen," Who/what is it?

Thanks for the warning. I had a DISH installation appointment for November 14 at 5 pm. To date [Thanksgiving], the satellite guy has not appeared, DISH has not called. I'll examine my credit charges by DISH with a fine tooth comb...

If I make a credit card payment via the telephone, DirecTV charges a $5 fee.

In February 2005 I switched from Comcast Cable to DirecTV. I had 1 system installed--1 dish, 1 Samsung receiver with TiVo. One week later I received 2 separate bills with different account numbers. My bank statement arrived soonafter, showing 2 deductions for $128.76, the second deduction...