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The engineer liaison that came out for my issue said the CCK wasn't necessary with the HR34 (granted this was a brand new install, so it could have been a recent development). I have the CCK installed anyway, just because the installer brought one and put it on. Not sure if there's a benefit...

Glad it's finally working for you! I'm still curious to see what the engineers come back with as a reason for the problem in the first place.

For what it's worth, I'm plugging right into my Uverse router. That router serves the WAN port of my Airport Extreme, which only serves my wireless devices.

The AutoIP is showing on the C31 only, as far as I can tell.

The HR34 has a 169 link local and a 192.168 IP address. The C31 has an IP (DHCP) of 169, and IP (AutoIP) of 192.168. Again, I really have no idea what is going on.

I think we figured it out. We unplugged everything from the router, re-installed the CCK so it was the only thing on the router. Power on worked. Added the PS3 to the router. Still worked. Added my HTPC to the router. Power no longer worked. It was then I realized I had torrent software running...

Dumb question, but how can you tell whether they have IPs assigned? Does that happen during boot up, or at some point after the picture comes up and I can watch TV? I'd like to know so I can test that part while he's here and not disconnect everything and think it's working when it takes some...

This is interesting. The engineer liaison called and said the engineers said my Roku showed up on their error reports. It's also wired to my router. He wants to come back out and do all the testing again with nothing but the HR34 plugged into the router. I said that's fine as long as the...

The engineer liaison called me yesterday and said he had good news and bad news. The good news is the engineers agree that I have a problem. The bad news is they don't have any idea what is causing it. They're going to work on it and I should hear from him again in a few days. The other good...

Interesting, but a few of my locals have this triangle and no On Demand channel.

Darn it. I was hoping this thread would solve the mystery! I just noticed this today (new subscriber) and I must know what the triangle means!

Yeah, the engineer liaison just left. He tried connecting the HR34 to the router, didn't work. He took a bunch of pictures and sent diagnostic logs. Took the cinema connection kit off, power worked. So we agreed it would be fine to leave the cck off for the weekend, and he would call Monday...

How about that. Taking the cinema connection kit off the router fixed the power issue. I don't know what that means from an installer point of view, but that's the first thing that's worked. My guy should be coming out today, so I'll let him know.

I should be able to try taking the router out of the equation and see what happens. Still interesting that network could affect a power switch.

strogonowski, is yours the thread in the DTV forums? If so, that thread says the power issue got fixed, or was it just temporarily? I've been following that thread in hopes of getting an answer, but if it's your thread, I can stop watching it!

Me neither. Like I said, I figured it was a power switch issue and would be fixed by a new box. I will say my installer has hung right in there, trying everything he can think of to fix it. He brought the cable by after he was off work, had his family in the car from what I could tell. I think...

He did, last night. The new box is what I have now, and it still doesn't work.

Straight run from the splitter did nothing to fix the power on issue. He said he did an install with 3 clients this morning, everything powered off and on just fine, set up same as mine (more clients, obviously). He's going to call in the AM, hopefully get this fixed this weekend. I'd settle for...

My installer called and is going to leave a really long run of coax for me to connect my client directly to the splitter, just to eliminate one more possibility of there being a problem with the cable in the attic.

I'd be very interested to know if that works. I'm still not sure how a network issue would keep a box from powering on, even using the power button on the box itself. That's why I thought the first box was just bad, had a bad power switch or something. My guy should be coming back on Saturday...

The HR34 does have a power saving option, and I just turned it off. Rebooted the C31 (can't adjust power saving from the C31), still won't turn on using any of the power buttons on the remote or the box.

The cable into the house runs to a 4-way splitter, which feeds the cinema connection kit, the hr34 and (after he moved it last night) the power inserter. I'm not familiar with all the wiring requirements, the last time I did all this myself was ten years ago using multiswitches...but that's...

Well, my original installer just left after being here for almost 3 hours. New box, didn't fix the problem. Swapped HDMI cables, built new coax cables, nothing. Moved the power inserter to the Genie location, nothing. Was on the phone with an engineer who had him test voltage all over the TV and...

Thanks, I did check my software and it appears to be old, but, as you said, I don't know how to force an update. I would love to update the software and see if the problem goes away, but I don't know how.

Looks like I'm getting a new client box. In addition to having to reset to power on, half the time I get "Location is not authorized" message when it comes up. Case management is supposedly going to try and get me a new one as soon as possible. I would think I just got a bad box with all the...