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I agree with Tower. The waivers are address/Account holder specific. I've seen accounts lose them by moving. I've seen where husbands/wives close out an account and reopen an account for a promo or something and lose the eligibility and never even leave the address. I'm not guaranteeing...

You can always purchase the HDDVR, but you're looking at $749. If something goes wrong with the equipment and you need it replaced and don't have the protection plan, you're looking at shelling out another $749. It's better to pay the upfront cost of the leased equipment, pay the leasing fee...

Dragon, that is true. I'm sorry. I was combining two thoughts into one. If you already have the protection plan, service calls are covered. I am sorry if I confused anyone by not making myself clear. Thank you for catching that for me :)

I've not been reading every comment in this specific forum, but it seems there are some misunderstandings. With the new leasing model going into effect on 3/1, Existing Customers who currently own their equipment will still own their equipment, unless they call in to upgrade or get...

Customers still have the option to own their own equipment. If you already own your equipment, all you have to do is get your new access cards and open up a new account whenever you're ready to begin service. Of course, CSR's are going to try to upsell the values for leasing, but you do have...

The service commitment is a calander-year commitment, so if I (D*) added the discount and the service commitment on the same day that you paid your year in advance, you're essentally paid through the length of your commitment. To me, its a win/win situation.

The main reason for the phone line for standard ird's is so your AC can report any PPV orders you placed through you remote control The reason for the phone line for DVR's is becz your DVR makes a daily call to TiVo to update its information for the day such as guide date and any software...

I'm a Specialist in our Sales and Billing dept, and ALL of our Reps across the board have access to the same information, just unfortunately, not all of them are as CustomerService Oriented as we would like for them to be. Regarding the larger payments, I'd have to research it, because it's...