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I have read a number of posts about audio problems, but have not found a solution to this one. I just had my Voom system installed yesterday. My problem is that every time I switch channels, I lose the audio signal. My system setup - Voom STB optical audio to B&K AV receiver and Voom L & R...

I am considering subscribing to VOOM. I called the 800 # 2 days ago to sign up. The CSR took my name, address, and phone number, told me that they were experiencing a high volume of calls, and told me that someone would call me. That was 2 days ago and I have still not heard from anyone at...