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I hear that. I got off the Satellite Subcontractor train a couple years ago when they started breaking balls with the phone lines. I hear it's even worse now. Now when I activate a system that I've installed for one of my own customers, and the customer service zombie asks me about the phone...

But I will start out picking your brains :D On the Ka/Ku 5 lnb dish, in which set of holes do you offset the side lnbs ? closest to the other lnb's of further away? I install in NY if that's a factor. When i took the class, the instructor (who SUCKED btw), didn't give us a concrete answer...