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  • WELCOME TO THE NEW SERVER!

    If you are seeing this you are on our new server WELCOME HOME!

    While the new server is online Scott is still working on the backend including the cachine. But the site is usable while the work is being completes!

    Thank you for your patience and again WELCOME HOME!

    CLICK THE X IN THE TOP RIGHT CORNER OF THE BOX TO DISMISS THIS MESSAGE
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    Program Guide Issue as of July 11, 2022 at 8 PM

    Issue appears to be fixed as of 8 PM.
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    Program Guide Issue as of July 11, 2022 at 8 PM

    I am on the Eastern Arc
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    Program Guide Issue as of July 11, 2022 at 8 PM

    Be sure to call Dish support and report it so they realize it is multiple people being impacted. Thanks
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    Program Guide Issue as of July 11, 2022 at 8 PM

    No filter - Everything shows normal until the 11th at 8 PM when everything below channel 71 disappears (this is where all Networks are for my area ABC, NBC, CBS, FOX, CW, PBS, etc) And starting at 1:30 AM on the 12th everything below 105 is gone. See the same thing on different computers with...
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    Program Guide Issue as of July 11, 2022 at 8 PM

    Via Dishanywhere on multiple computers, phone app, and app on Firestick, all channels below 71 disappear as of 8 PM on July 11th. Cable channels above that such as USA, Lifetime, Hallmark, etc show "stream" instead of "HD", "SD" Called support but they say not a known issue. Anybody else...
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    program guide dish hopper 3

    Using Dishanywhere and see the same thing - all channels gone as of 8 PM Sunday night, May 1. On Eastern Arc. Just called DISH and they reported that they are aware of the issue and working it.
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    Loyal Dish customer longevity

    19 years but that may change after the way I was treated today by Customer Service. Used to be able to email ceo@dishnetwork.com with escalation issues, but that bounced back - anybody know the current email to escalate issues too?
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    How to escalate above Customer Service for support?

    Yes
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    How to escalate above Customer Service for support?

    Just heard back from DISH - keeping the same pricing and credits I received two years ago for the next 2 years, even though the price has increased.
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    How to escalate above Customer Service for support?

    Nothing ventured, nothing gained!
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    How to escalate above Customer Service for support?

    Um - maybe you misunderstood - I am not getting a discount for having a second account - I got the same discount anybody would get when opening a new account. Not looking for more credits or discounts - just hoping to continue the $10 discount once it ends next month, versus canceling the...
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    How to escalate above Customer Service for support?

    Trying to be proactive. Been with DISH for just shy of 20 years - 2 years ago next month I made the switch to the Hopper 3 (had two 622 and one 722 receivers at the time) and at the same time signed up for a new account with a Hopper 3 at our cottage. Next month will loose the autopay and hopper...
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    How to escalate above Customer Service for support?

    Tired that - sent an email on Wednesday and never received a reply :(
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    How to escalate above Customer Service for support?

    Several years ago I reached out to the Executive Offices or Office of the President - something like that to escalate an issue that the CSR's were unable to help with. How does one do that today? Is there a phone number or email that I should use? Been searching the forum and can't seem to find...
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    DIRT Support Update

    Can't seem to find that account - what is the best way to reach out for DISH support? Aka the old DIRT team?
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    Hopper 3 remote code for Samsung UN43MU6300

    New television for the bedroom - Samsung UN43MU6300 - can't find that in the database when in the remote setup screens. Tried a couple of models and the code 2051 and it works for power/volume/mute, but when I go to change the input I have to hit the input button twice to get it too respond...
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    Can I get a Hopper 3 only

    Yes - You can just get a Hopper 3 without a joey. Have one at each of two homes without any joey's
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    Hopper 3 - Guide only goes out 2 days as of tonight

    Amazing - just checked again - via Dish Anywhere Website using Firefox (also Chrome, ID, Edge) the guide now goes out to the 26th - all my timers and scheduled programs show correctly and I was able to schedule a program to record.
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    Hopper 3 - Guide only goes out 2 days as of tonight

    I am on the Eastern Arc and had the guide issue last week, but after Matt from the Dirt Team said it should be fixed it was - at least for me on the Hopper. Issue I have now is via the DishAnywhere.com website. Tried it a half dozen times each on two different accounts (each with a Hopper 3...
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    Hopper 3 - Guide only goes out 2 days as of tonight

    So while the guide on my Hopper 3 is working, it does not appear to go out more than 2 days on Dish Anywhere. I have two accounts with two different Internet Providers. The guide on both when viewed at the tv is correct - timers all show correct as well. For both accounts, when I login to...
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    Hopper 3 - Guide only goes out 2 days as of tonight

    Fixed! Did not have to reset or do a check switch - just went to the guide and it now shows out to 9/22 at 7 AM.
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    Hopper 3 - Guide only goes out 2 days as of tonight

    Just saw an update on the DISH Forum that it is Eastern Arc that is impacted.
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    Hopper 3 - Guide only goes out 2 days as of tonight

    Just called Customer Support - appears to be a known issue that has been reported to engineering. At least they didn't ask me to reset it or go through other steps I had already done :) FYI - watched the guide download 3 times this morning before I called.
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    Hopper 3 - Guide only goes out 2 days as of tonight

    Just watched my guide download but it made no difference - still only goes out about 2 days.
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    Hopper 3 - Guide only goes out 2 days as of tonight

    I am also at U502 - updated 8/30 and like you see the same issue with looking at scheduled recordings - only 2 days out.
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