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Thanks, folks. I did call customer service and they were able to do something immediately to get the activation to actually be received by the DVR. I hadn't realized there was another step there, but I'm up and running now.

I'm a new Dish customer, and I plugged in and called to activate an external hard drive on my 612. The automated activation system said it was done. My installation->system info screen shows a green light on the "hard drive" feature (I assume that's related to the external drive). However, when...