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    Perplexed by DirectTV 775, shouldn't be this hard!!!

    Thank you Chip, today is the big day, as soon as my sore knee allows, will try your advice. Thanks for your input and patience with me, I truly appreciate it, I use many forums for many reasons and it has been a pleasure to connect with you Also a car lover myself, The Studebaker is gorgeous.
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    Perplexed by DirectTV 775, shouldn't be this hard!!!

    THANK YOU ALL FOR TAKING THE TIME. I believe the issue is location of the power inserter before/after the splitter as many of you have alluded to. Its late, so will try tomorrow, and def post results. one last question: the wall plate I am trying to relocate the PI to, but results in error...
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    Perplexed by DirectTV 775, shouldn't be this hard!!!

    so move the PI from my bedroom into my comm box? Why didn't the directtv tech do that on installation? This is why I am so confused!!! Why is the PI in my bedroom? and on top of that, NOT attached to the red power line!!! THANK YOU:confused:
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    Perplexed by DirectTV 775, shouldn't be this hard!!!

    But I DID connect it to the power passing port on the splitter. I relocated the PI and client from my bedroom(#35) to a different walljack(mine are labeled, new jack is #36), so of course I went downstairs to make the new walljack/coax #36 the red power line but still error 775. Should I be...
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    Perplexed by DirectTV 775, shouldn't be this hard!!!

    Dish coax from outside goes directly into my communications box in basement, into a 4 way splitter. The red power line coax is to a room that has nothing connected, the other 3 ports are basement client, family room genie, and master bedroom PI/client. All I wanted to do was transfer the master...
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    Perplexed by DirectTV 775, shouldn't be this hard!!!

    First: EVERYONE is saying the PI must be on the red power line, on my splitter, it is not, DBS functions beautifully Second: What IS connected to the red power line is the coax from an empty bedroom, no client, no tv, no router, nada. Third: The PI is in my master bedroom and connected to the...
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    Perplexed by DirectTV 775, shouldn't be this hard!!!

    Thank you SO much for your input, but apparently I am not conveying my problem accurately and/or no one is understanding me. Texasbrit can I try one last time to explain?
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    Perplexed by DirectTV 775, shouldn't be this hard!!!

    that's exactly what I am saying, the red port is line 37, guest bedroom, the only thing in that room right now is carpet. that's why we feared the tech may have mislabeled the lines, but so hard to tell without pro equipment or expertise. And we did experiment switching lines. The PI, in my...
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    Perplexed by DirectTV 775, shouldn't be this hard!!!

    But the PI is in my bedroom, two stories above the splitter, (connected to a client). In a nutshell, all I want to do is transfer it to another room, which always results in 775. so I thought why not go to the splitter and remove the no longer needed bedroom connection and place the coax for the...
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    Perplexed by DirectTV 775, shouldn't be this hard!!!

    Umm, I wish you had read the whole thing
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    Perplexed by DirectTV 775, shouldn't be this hard!!!

    I'll be quick and succinct, promise. My communications box (alarm, ethernet, modem, cable, and now Direct TV) has a line coming in from outside dish to 4 way splitter. Splitter shows basement #39. Guest bedroom 2, labeled #37, master labeled #35, and family room #34. Basement #39, client...