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Thanks for the info. I have a question about the Internet connection to the HR54 Genie system: Is it mandatory to have this connection included with a Genie install? I don't use "on demand" or pay per view movies, etc, and I've never had a 'Net connection installed with my original HR22...

All, Thanks for the info :). I'll either reschedule the original install for this Monday or see if DTV will cancel my Client part of the HR54 install.

I'm finally getting an HR54 (with 3 Clints) Genie upgrade this coming Monday & I have some questions about the upcoming install. I initially wanted an HR44 since it has the Composite Audio outputs directly available. The DirecTV Rep said the HR44 isn't available. My current equip is...

After checking my Account Activity, I think I received additional discounts. I haven't looked at how they list discounts in a while so I'm not sure but it looks that way. I recall the CSR mentioning I was qualified for additional discounts but didn't recall the details about what the CSR...

Just completed my annual ST call for discount checks. My acct status at time of call: - Cust since 1999 - Premium Sub each year - No active credits at time of call. I rarely call for any other discounts during the year as ST is my discount goal. - Rec'd ST (reg, not Max) free last year w/1 yr...

Hope you all get a nice visit from this guy :

Made my annual call for a ST discount today. Status before call: - DTV Cust since 1999 - Autopay - Premier pkg - Sports Pkgs active: MLB EI - No active credits on acct prior to call. I usually seek 1 credit per year (ST). - Prior 1-yr contract ended today from last year's ST free w/1 yr...

From the symptom described, I had the same problem with my D11 box. I'm not familiar with the internal layout but I think the Modem Card (or equivalent) was seizing my phone line, no dialtone. I went thru the house, eliminating devices, and when I disconnected the phone line from the D11 box...

I recently had to install an IR Repeater at my Mom's house since she had to replace an old Legacy RF receiver with a D12 IR box. Since there are no RF SD boxes available from D*, I needed to use an IR Repeater since the D12 signal is routed to multiple rooms. I bought a couple of these from...

That's how I see it, programming's my first priority, even without the PAC 12 it's still an easy choice for me to have stayed with D* all these years. There's been a lot of discussion about Receiver response times & equipment. I'll just say that I've had my HR22 for 5 years and it's working ok...

Premier since '99. - MLB EI, usually every year - NHL CI, same - ST. same. This year, MAX free - Used to have ESPN's GamePlan but dropped that a few years ago.

Forgot to mention that, thanks for the reminder jog. I began the convo asking for discounts, if any, that were available for ST. The interesting part of this is that I wasn't interested in the Max pkg since I'm not that interested in the RZ channel or the other 'net ST features. He said that...

Just completed my annual ST call (2 "cancels" at the auto-menu's). I didn't verify that I reached Retentions but I had to have, considering what they gave me. Background: - Non-SWM SL5 install since '08, with 1 HR23 and 1 H22 - DTV customer since '99, good standing. Autopay, Premium pkg. - 1...

To celebrate the occasion for all doggies everywhere.... How Much is that Doggie in the Window

RZ is included with "ST Max" but not the lower tier ST pkg. I'm not into the online ST options but I believe the "To Go" feature is also exclusive to the Max pkg, along with the "Short Cut" channels.

I got a similar deal last summer, free ST with the 1-yr contract. I had been out of contract for years before calling last summer. I don't think about contract extensions for the same reason, I'm not switching providers for the foreseeable future. I haven't called yet for this season.

True. It's the same with the HDCP issues relating to HDMI interconnects. I had to get a passive HDMI switcher for my 2 PC's due to that HDCP handshake annoyance even though my PC monitor is HDCP-compliant according to the mfgr spec. It prevents numerous interconnect scenarios with home ent...

Good point about the 'cancel' part. Here's my history about ST discounts: - I'm an Autopay customer with Premier. - No bill-paying issues over the years. - I usually have only 1, oaccasionally 2 "credits" on my acct before calling annually in August for a ST discount. The reason for that...

Harsh & Chip, Thanks for the replies. I had the HR24 & 34 mixed up with the tuner info. I guess my friend's Power Inserter was installed behind his main TV home ent. furniture or somewhere where he didn't see it installed by the tech. I told my friend that I'd get fast accurate info here...

I have a question on behalf of a friend that recently had an HR24 installed at his house and is asking me about the 5-tuner capability with his HR24 setup. My friend recently upgraded from a non-SWM single-tuner H21 in his main viewing room to an SWM HR24 install (1 downlead was his main...

Are you talking to the Retentions Dept? That will make a difference. This year, I wasn't routed to Retentions (using the "cancel" word at the auto-menu) as I have been in the past so that might be something to consider. When I called last week, I had to ask the CSR if I was talking to a...