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I just rec'd email saying that VOOM had cancelled my service call, and that I would not be billed for any services as of the date of the call. Lob

Nice to hear. My original install was that way. For some reason, the antenna upgrade has been totally ridiculous. Lob

Yeah...me too. And two appointments and four phonecalls later, I went out and bought a CM 4228, because it just wasn't worth the hassle of trying to deal with VOOM, INstalls Inc, and the actual installer. Good luck... Lob

I'm changing over to a Channel Master 4228, along with a friend who also has VOOM in the next town over. I haven't swapped mine out yet, but he swapped his Friday, and says that the one channel he had that was really "iffy" had improved from an 88 to a 93...and was locking up nice and solid...

Yes...the antenna is an amplified antenna, and get's it's voltage from the VOOM box, I believe. Lob

What kind of antenna are you using? Lob

Update... :) I'll call l8r and cancel my NEW date for the OTA upgrade. I'm picking up a CM 4228 tomorrow morning for $49. Depending on what the storm does this weekend, might have it swapped out Saturday. T...thanks for your help. Lob

Never even connected mine. Installer said it was used to d/l program data...seems to be the common response to try and get you to hook it up. I told the installer that I could go in the basement, grab a 50' phone line and run it to the box, but it would dissappear the moment he did, so he said...

And if they had just used the small antenna for everyone under 15miles, and the ChannelMaster for over 15miles, they would have saved hundreds of thousands of dollars. Any company that has been subcontracted by Installs, Inc in this area, that comes out with a VHF antenna (assuming that's what...

So T... I got a call from the sub today. She had no idea why she was calling...was just told to call. I explained that they were supposed to be doing an OTA upgrade...and that they had nocall/noshowed on a specific date. She looked everything up, and said "You're upgrade is complete!"...

Yeah. I think I'm just going to use my own "vacation" button. Lob

Too funny. Ok...here we go again. " hey!! didn't I read somewhere that someone was waiting for an ota upgrade. A free one at that. Where's self installation now?)" If you've read all of my posts regarding my OTA upgrade, you probably also read the one that said I was on the verge of...

"am i staying for two more hours because you want a sh*tty OTA system? NO!" But OTA is part of the "package", and is part of the equipment shipped, so by your own logic, you should be installing it and not whining about it. And btw...OTA is the highest quality HD available right now, so I'm...

"but there are a lot of them that only have standard def's" This I really doubt. There might be a few customers out there, but I'd want to see some actual numbers to back up that statement. "Sure, some people are capable of doing their own installs, the majority are not. Hire a local...

"Voom's not in the install business, Install Inc, and others are." Sorry...I disagree. Who pays Installs, Inc? VOOM. Who selects Installs Inc? VOOM. They are most certainly in the install business. "Self installations would only triple the amount of CSR's that Voom would need to...

Funny...they did the same thing for me. But what that REALLY meant was that someone would come out and "evaluate" my site to determine if I needed an upgrade. They blew off the first appointment, showed up for the second one and "evaluated" me. They said yes...called VOOM for authorization...

"lobstah, thanks for the partial back-up , as to the voom cx acting like they want more and to be treated "special" , sweet mother of god man , read these posts on this and other sites, yes they do!!!" I'm not quite sure how you interpreted my post as "partial back-up". What I said was...

"I think the biggest single problem is that too many contractors are getting away with doing a half-assed job and still getting paid for it." This is exactly the point. It's like a freakin' state contract, or a miniature version of the Big Dig. As long as there's no feedback/repurcussions...

Thanks, t. We'll see what happens. Lob

I'll try to get that the next time I call VOOM. The CSR originally said there was no workorder in the system...when she called back, she said she had found it and it had been closed out as "completed". Anyway...I'll be in touch. Lob

When I spoke to the VOOM CSR, they said that the installer had CLOSED the work order as COMPLETE. Lob

Tyork, Thanks for your efforts here. I sent you my info last week, and will do so again, which I think only goes to show that this particular installer just doesn't care, period. My next call to VOOM will be to request a different installer, IF I even bother calling...as it will end up...

"and i will treat you the same as a directv install or a sirius or an xm install....equal!!! your opine is WE ARE VOOM AND WE DESERVE BETTER, no you dont, period!!!! " This is just plain dumb. I don't deserve a higher quality of service, and no one is expecting that. What I DO expect is...

VOOM has been creamed by the lack of service caused by the contracting and then subcontracting of their installation business for so long it's impossible to imagine. Last week, I had my second nocall/noshow from the same installer. Called VOOM. CSR said she'd call me back in 2hrs, which she...

antennaweb.org is a great resource...but take their recommendations with a grain of salt. Excellent for giving you distance/bearing and what's available to you. When you get the channel list, click on the "digital only" button at the top, as those are the stations you're interested in. Also...