VOOM has been creamed by the lack of service caused by the contracting and then subcontracting of their installation business for so long it's impossible to imagine.
Last week, I had my second nocall/noshow from the same installer. Called VOOM. CSR said she'd call me back in 2hrs, which she did. She informed me that she had spoken to the installers, and they would call me the next day to confirm the next appointment. That was last Thursday.
No call from anyone on Friday.
The same local company has provided a similar level of service to a friend in the next town, so it's not just me. And we don't live 75 miles from the nearest gas station here. There are several major metropolitan areas within 20 miles of my house, and I'll bet there are 2 dozen satellite installation contractors readily available.
So where is the quality control? Why does VOOM let companies like this continue to treat VOOM's customers this way?
And all of this for an antenna upgrade. I'm about 10 seconds away from cancelling the upgrade and buying the antenna myself, because it's cheaper and much less frustrating than dealing repeatedly with the same incompetence.
Good ol' Einstein: "Insanity is doing the same thing, over and over, and expecting different results each time."
Lob
Last week, I had my second nocall/noshow from the same installer. Called VOOM. CSR said she'd call me back in 2hrs, which she did. She informed me that she had spoken to the installers, and they would call me the next day to confirm the next appointment. That was last Thursday.
No call from anyone on Friday.
The same local company has provided a similar level of service to a friend in the next town, so it's not just me. And we don't live 75 miles from the nearest gas station here. There are several major metropolitan areas within 20 miles of my house, and I'll bet there are 2 dozen satellite installation contractors readily available.
So where is the quality control? Why does VOOM let companies like this continue to treat VOOM's customers this way?
And all of this for an antenna upgrade. I'm about 10 seconds away from cancelling the upgrade and buying the antenna myself, because it's cheaper and much less frustrating than dealing repeatedly with the same incompetence.
Good ol' Einstein: "Insanity is doing the same thing, over and over, and expecting different results each time."
Lob