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I got my bill, sure enough, they had taken me out of my promotion. All calls and emails to Bright House produced no results. It took a complaint to the Orange County Cable Franchising Authority to get me back on my promotion.

Installation was today. Everything went great except for the fact that BHN kept insisting on taking me off my promotion. The tech had to give me his phone so that customer service could tell me that activating the cablecards would take me out of my promotion. I fought them on this. I said...

For future reference, I emailed BHN about keeping the box in the closet and they told me not to worry about it. There won't be any charges or service calls. Now I have it in writing.

Thanks, I'll tell them that. Or to avoid more arguments, maybe I'll just hook it up to a barely used TV and forget about it.

I got tired of Brighthouse's DVR and I finally went ahead and got one of the Series 3 Tivos (I've used Tivo in the past and I've always been extremely happy with it.) I called to order two CableCARDs and what ensued was a 15 minute argument. It went pretty much like this (I'm not...

I just emailed them. They emailed me a few hours later telling me that they've given me credit for Wednesday through Saturday so that was very nice of them. The tech just left the house, it looks like the problem was at the pole with a damaged wire or something like that. He spent about 45...

Yes, it's the only box I have. Today even the networks are pixelating and stuttering so I can't wait for the tech to come here tomorrow (having said that, I have not received the customary day-before reminder call, hmmm) And you are right, it's not about money but since today even the...

Hello. I just moved to a new house and a Bright House tech set everything up on Monday. Everything has been great until this evening. Now, a lot of channels such as Food Network, National Geographic, Discovery Health, etc pixelate really badly at random intervals and the sound stutters...