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I agree. I had gotten one H1 to HWS upgrade for no commitment a number of years ago. They wouldn't do the other without comment, but at the time I didn't care.

That's wrong. At any rate, I'd pay the $99 for the huge difference in features and performance you will see.

I got a refurbished H3. It's been working for several months now. That was the replacement for my brand new retail one that died in a week. These things probably aren't quality controlled very well.

He should keep calling until he gets to "yes".

If it wasn't something that was only functional with dish service, I would have sent it back to the point of purchase to make sure I got a new device. But in this case, there wasn't much point. I was disappointed in the failure, but it was no big deal given that dish handled it promptly once I...

I bought mine there. It installed just fine without any complications. Unfortunately it was defective, but I didn't want to deal with returning it to the store. I just let dish send me a refurbished unit. Works great.

I had a very helpful Mexican CSRs also. Well spoken and knowledgeable. My customer owned H3 had a thermal issue where it would turn off and then turn back on if I pressed down on the case. Several CSRs games me the run around, but he understood immediately the issue I was having and scheduled a...

Just keep calling back until you find a knowledgeable rep. Try to get US support. Overseas seems a little clueless.

Actually, arguing sometimes works. For me, it caused the CSR to go check with someone else who had the right answer I was seeking.

Mine is working now. I disabled in the Alexa app and then went through the linking/authorization process again.

Same here.

When my own purchased H3 went bad, I was sent a refurbished one from Dish. I'd only had the new one for about a week, so I could have sent it back to the store to get a new one, but I didn't care.

I love the H3's. No issues here after replacing a defective unit.

I like both the 54 and 52, with the former being a bit better. For us, the 40 and 54 are pretty equivalent for what we use the remote. The 52 is just a little behind.

I was getting a similar error on a wired Joey connected to an H3. Defective H3 that had thermal issues. Got/getting a new one.

Thanks. I'll have to give it another try.

When I first got my 4K Joey about a year ago, Netflix was known not to work. When did they get the software supposedly working? I gave up on it a while ago.

A little bit of an update on my problem. I don't have to even jiggle the power cord in the back. All I have to do is use a relatively light force to press on the case at the back right corner where the power cable attaches to the box. Annoyingly, they want me to call back when the failure...

For me it was that the HWS units were getting too slow. And because I need to run two simultaneous Dish Anywhere sessions pretty frequently, I had to have two H3's.

I believe you can have up to 6 Joeys on an H3. But I can't figure out what could be wrong.

I think trading in the box is a good idea. The must be some quality control issues with them. I've determined the problem with my box. I can duplicate it every time. I believe I have a thermal issue. The box will run for several hours and then suddenly turn off. Immediate attempts at restarting...

Have tried Ethernet to the H3? Just in case.

Don't feel too bad. We started having the exact same problem you describe about three days ago on a brand new H3 box. It didn't happen on the previous HWS box that was there prior. I'm still trying to figure out what's going on.

It's probably not wireless connections to the Joey units--likely MoCA. Is it possible to wire your Hopper? I'd try that.

The best way is to buy an H3 from a third party then call Dish and keep calling them until you get to a person that agrees to the dual H3 installation. At that point, exchange the dodgy unit for a new one that you will lease. Schedule the install and pay the $100 that they may charge. Let Dish...